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Case Study
Digital CX Transformation
Saves Financial Services Client $1 Million Annually
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Analytics
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Social Experience Management
Global Footwear Brand Leverages a Resilient Operating Model: Achieves
97+% Volume Forecasting Accuracy and Unlocks $1.32 Mn in Savings
Digital CX
Case Study
May 4, 2026
ResultsCX Surpasses 2025 AEP/OEP Targets for Regional BCBS Plan:
Medicare Sales +26%, Marketplace +8%
Enrollment
Case Study
April 6, 2026
Premier Home Warranty Company Achieves
95% Quality and 4.7 CSAT
with AI-Enabled Training and Dashboards
Digital CX
Case Study
April 1, 2026
ResultsCX powers global expansion of CXM operations for a leading tax prep company — delivering
80% CSAT and 75% VoC scores while advancing business continuity
Digital CX
Case Study
April 1, 2026
Global Stakeholder Advisory Firm Transforms Proxy Outreach with a
Scalable, Performance-Driven Support Model
Digital CX
Case Study
April 1, 2026
Major Marketplace Health Insurer
Drives 86% Effectuation and 95%+ Quality
While Scaling Rapidly
Enrollment
Case Study
March 17, 2026
Fortune 500 Health Plan Elevates Member Experience:
Increases CSAT by 35% and Decreases DSAT by 15%
Case Study
February 23, 2026
Leading Regional Blue Plan Accelerates Conversions by 30%
While Meeting Stringent Quality and Compliance Standards
Case Study
February 12, 2026
Prominent MVNO Achieves
37% Call Volume Reduction and 20% Annual OpEx Savings
with AI-Driven Self-Service
Case Study
January 9, 2026
Personalized Account Management
Delivers $175M in Opportunities for Leading Bank
Case Study
December 30, 2025
Accelerating CCaaS Transformation:
90-Day Implementation for an Energy Leader
Case Study
December 30, 2025
Transforming Member Health Outcomes
with Targeted Scheduling and Education
Case Study
December 30, 2025
Accelerating Agent Readiness
with AI-Powered Simulation Training
Case Study
December 30, 2025
Restoring Service Excellence:
Rapid CX Transformation
for a Global Gas Utility
Case Study
December 30, 2025
Streamlining Sales Operations for a
30% Membership Growth Goal
Case Study
December 30, 2025
From Surge to Stability: How ResultsCX Managed 3M+ Interactions Amid Covid-19
Case Study
December 30, 2025
Streamlining Training and Improving Agent Effectiveness for a Leading Finance Services Firm in the US
Case Study
July 22, 2025
Enhancing Merchant Relationships through Strategic Engagement for a Leading US Bank
Case Study
July 22, 2025
Transforming CX Operations During a Time of Crisis for a Leading Bank in the US
Case Study
July 22, 2025
Revolutionizing Customer Experience: Transformation of a Major North American Gas Utility’s Service Operations
Case Study
June 19, 2025
Accelerating CX Modernization: End-to-End CCaaS Rollout in 90 Days for a Leading Energy Provider
Case Study
June 19, 2025
Home warranty provider drives
23% faster resolutions and 50% conversions with seamless sales and service support
Case Study
April 30, 2025
Complaints review boosts first-contact resolution by 85% for a UK energy supplier
Case Study
April 11, 2025
Fortune 500 Insurer
Cuts Costs by more than 39%
and Elevates Service with Agent Performance Optimization and QA Enhancements
Operational Excellence
Case Study
April 11, 2025
Tailored self-service solution unlocks 20% cost savings
while boosting operational efficiency and customer satisfaction for a leading telecom company
Digital CX
Case Study
April 8, 2025
US-based Entertainment Enterprise
Lowers the Cost of Support and Improves Agent Performance
by Implementing a Uniquely Creative Staffing Model
Case Study
March 7, 2025
AI-Driven Agent Assist Unlocks Value for a Leading Telecoms Provider
Case Study
February 18, 2025
Optimising Fraud Risk for a Global Bank |
£2.4 Million in Annual Savings
Case Study
February 18, 2025
Driving Efficiency for a Financial Services Firm |
£800,000 in Annual Savings
Case Study
February 18, 2025
ResultsCX Delivers
Exceptional Sales and Growth
For a Telecom Giant Through 17-year Partnership
Case Study
January 17, 2025
AI-driven Agent Assist drives
50% faster agent onboarding and 20% AHT reduction
in just two months for a telecom giant
Conversational AI
Case Study
September 27, 2024
Global Bank Transforms Collections:
Cuts Complaints by 44% and Realizes 500K
in Surplus Training Budget
Case Study
July 9, 2024
Global Bank Powers Through Backlogs,
Boosts Customer Satisfaction and Fraud Prevention
Case Study
July 9, 2024
Cloud Learning Leader
Cuts Attrition by 32% and Achieves 80+% CSAT
Through Trilingual Technical Support
Case Study
June 6, 2024
Guiding
CX Transformation: Crafting Technology Roadmap
for Global Tire Manufacturer’s US Retail Network
Case Study
June 5, 2024
Leading Shoe Brand Tackles Customer Backlog, Ensures Peak Season Readiness, and
Scales CX Operations to Support Growth
Case Study
May 31, 2024
Health and Wellness Benefit Provider
Boosts CSAT to Over 94%
Leveraging Agent AI and Chatbots
Case Study
May 9, 2024
Leading Telecom Provider Achieves A
$10 Million Annual Increase While Scaling Operations by Over 300%
Case Study
April 12, 2024
Award-winning Intelligent Automation Solution Helps Leading Health Plan
Reduce Agent Onboarding and Offboarding time by 50%
Case Study
April 3, 2024
Optimized Social Experience Management Helps a Streaming Entertainment Giant
Slash AHT by 54% and Improve Service Level by 21%
Case Study
April 3, 2024
AI Bot Accelerates Agent Learning Curve and
Drives 33% Reduction in Negative Customer Responses
Around
Conversational AI
Case Study
March 26, 2024
Streaming Powerhouse Unlocks $20M in Recurring Revenue with Frontline-driven Retention Model
Case Study
March 26, 2024
ResultsCX CMS Taskforce
Drives Multiple Health Plans to 5-Star Ratings Success
Medicare
Case Study
March 25, 2024
Omnichannel Engagement
Boosts Member Appointments 2.8X and Cuts Costs by 70%
in Two Years
Digital CX
Case Study
March 20, 2024
Fintech Giant Capitalizes on Untapped Markets Across Europe and
Uncovers $30M in Additional Revenue
Case Study
February 21, 2024
Leading Bank
Boosts Promise to Pay Rate by 22% While Reducing Costs by 15%
and Improving CSAT
Case Study
November 30, 2023
Fortune 500 Retailer
Recovers $34 Million in Sales and Prevents $27 Million in Losses
with Expert BackOffice Order Verification
Operational Excellence
Case Study
September 29, 2023
ResultsCX Partners With Tax Prep Leader 10 Years Running;
Emerges the Top Performing Vendor for Five Consecutive Seasons
Case Study
September 4, 2023
Back Office Engagement Achieves Near
100% Accuracy for Prepaid Wireless Business
Case Study
September 4, 2023
ResultsCX’s Largest Seasonal Ramp
Surpasses Medicare Advantage Clients’ Conversion Goals
Enrollment
Case Study
July 26, 2023
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