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Case Study

Digital CX Transformation Saves Financial Services Client $1 Million Annually

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Leading Retailer Saves $3+ Million Annually with Expert Back Office Order Verification Team

Case Study

September 29, 2023

Tax Preparation Leader Names ResultsCX the Champion Site for Annual Surge Nine Years Running

Case Study

September 4, 2023

Back Office Engagement Achieves near 100% Accuracy for Prepaid Wireless Business

Case Study

September 4, 2023

Largest ResultsCX Seasonal Ramp Exceeds 100% of AEP Clients’ Conversion Goals

Enrollment

Case Study

July 26, 2023

Health Plan Supplemental Benefits and Rewards Provider Automates Knowledge Management and Uses Bots to Improve Support Proficiency by 22%

Digital CX

Case Study

July 25, 2023

Training Innovation Helps Health Plan Client Reduce member Escalations by 54% during Cyclical Events

Medicare

Case Study

July 21, 2023

Outbound Soft Collections Program Ensures 50% of Lapsed Members Recover Medicare Drug Coverage

Medicare

Case Study

July 11, 2023

Improving Call Flow for Health Plan Client Increased Sales Conversions by 140%

Medicare

Case Study

July 11, 2023

AI-Enabled-Training-Drives

AI Enabled Training Drives 16% Retail Sales Growth for Home Delivery Food Retailer During Call Volume Surge

Conversational AI

Case Study

March 15, 2023

Gaming-Retailer-Boosts-NPS

Gaming Retailer Boosts NPS by 30% and CSAT by 17% During Holiday Rush with Conversational AI and Analytics

Conversational AI

Case Study

March 15, 2023

Analytics-Boost-Customer-Retention

Analytics Boosts Customer Retention and Increases Annual Revenue by $1.25 Million for Streaming Media Giant

Operational Excellence

Case Study

March 15, 2023

Leading-Health-Plan-Elevates-CSAT

Leading Health Plan Elevates CSAT by 12% With Conversational AI During Annual Enrollment

Conversational AI

Case Study

March 15, 2023

Retail-Giant-Reimagines-Agent-Training

Retail Giant Reimagines Agent Training, Accelerates KPI Achievement by 67%

Operational Excellence

Case Study

March 15, 2023

Agent-Training-Coupled-with-Consultative-Sales-Approach

Agent Training Coupled with Consultative Sales Approach for MSO Client Increased Annual Total Sales by 220%

People & Culture

Case Study

March 15, 2023

Leading-Retailer-Leans-into-Customer

Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%

Customer Journey Mapping

Case Study

March 15, 2023

Innovative-Surge-Staffing-Strategy

Innovative Surge Staffing Strategy Nets Cost Savings for Streaming Media Brand While Reducing AHT by 12%

Operational Excellence

Case Study

March 15, 2023

Digital-CX-Transformation-Saves-Financial-Services

Digital CX Transformation Saves Financial Services Client $1 Million Annually

Digital CX

Case Study

March 10, 2023

Automation-Helps -Health-Plans-Improve-Agent-License

Automation Helps Health Plans Improve Agent License Management and Reduce Reporting Time by 75%

Enrollment

Case Study

March 30, 2023

Offshore-Managed-Medicare-Claims-Work-Achieves-Near-100%-Accuracy

Offshore Managed Medicare Claims Work Achieves Near 100% Accuracy

Claims Processing

Case Study

March 30, 2023

CMS-Taskforce-Helps-Health-Plan-Clients-Improve-5-Star-Survey-Ratings

CMS Taskforce Helps Health Plan Clients Improve 5-Star Survey Ratings

Medicare

Case Study

March 30, 2023

Health-Insurer-Member-Service-Plan-Boosts-NPS-12%-with-Analytics

Health Insurer’s Member Service Plan Boosts NPS 12% with Analytics

Operational Excellence

Case Study

March 30, 2023

Outbound-Offers-Convert-Initially-Rejected-Cable-Customers-and-Improve-NPS-by-nearly-60%

Outbound Offers Convert Initially Rejected Cable Customers and Improve NPS by nearly 60%

Outbound

Case Study

March 30, 2023

Media-Client-Speeds-Up-Resolution-with-Outbound-Calls

Media Client Speeds Up Resolution with Outbound Calls, Reducing AHT by 100 seconds and Increasing CSAT by 8%

Outbound

Case Study

March 30, 2023

Robotic-Process-Automation-Targets-Order-Failures

Robotic Process Automation Targets Order Failures and Helps Cable Provider Unit Increase Sales by 90%

Operational Excellence

Case Study

March 30, 2023

Appointment-Setting-Campaign-for-Health-Plan-Exceeds-Goal-by-45%

Appointment Setting Campaign for Health Plan Exceeds Goal by 45%, Supporting Better Outcomes

Case Study

March 30, 2023

Retailer-Expands-Support-Channels-and-Availability-Increasing-Online-Sales-by-36%

Retailer Expands Support Channels and Availability, Increasing Online Sales by 36%

Omnichannel

Case Study

May 4, 2023

Global-Fitness-Retailer-Adds-Language-and-Channel-Capacity-Achieving-50%-Monthly-Customer-Retention

Global Fitness Retailer Adds Language and Channel Capacity, Achieving 50% Monthly Customer Retention

Multilingual

Case Study

May 4, 2023

Outbound-Program-for-Telecom-Provider-Increases-Sales-by-80%

Outbound Program for Telecom Provider Increases Sales by 80%

Outbound

Case Study

May 4, 2023

Travel-Conglomerate-Used-Analytics-to-Improve-Self-Service-Reducing-Customer-Contact-Volume-by-30%

Travel Conglomerate Used Analytics to Improve Self-Service, Reducing Customer Contact Volume by 30%

Omnichannel

Case Study

May 4, 2023

Low-cost-Airline-Uses-Analytics-to-Improve-CSAT-by-18%

Low-cost Airline Uses Analytics to Improve CSAT by 18%

Multilingual

Case Study

May 4, 2023

Expanding-EdTech-Sales-Outreach-with-Voice-Support-Generates-$17-Million-in-Additional-Sales

Expanding EdTech Sales Outreach with Voice Support Generates $17 Million in Additional Sales

Digital CX

Case Study

May 4, 2023

Streaming-Media-Giant-Realizes-Significant-Cost-Savings-and-Expands-Support Capacity-with-Offshore-Social-Experience-Management

Streaming Media Giant Realizes Significant Cost Savings and Expands Support Capacity with Offshore Social Experience Management

Digital CX

Case Study

May 4, 2023

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