Welcome new members, enable prescription onboarding, assess care needs and health risks, and coordinate the right care.
Focus on your members with chronic health needs with the help of an assigned clinical or disease manager. Assess member satisfaction with their case or disease manager through short surveys.
Over 30 years of CX experience across multiple industries
KPI-driven delivery for consistent and measurable quality and exceptional CX
Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together
End-to-end expertise across hiring, training, operational execution, and workforce management