IntelliAgent

Energize agent performance with real time intelligence

Boost agent effectiveness with digital coaching and timely insights

Reputation-building customer care starts with outstanding people, but even the best talent can’t meet today’s customer expectations using yesterday’s technology.

Equip your agents to outperform with our proprietary IntelliAgent platform comprising AI-driven SupportPredict Agent AI and SupportPredict Knowledgebase.

The self-learning platforms put contextual customer knowledge at the agents’ fingertips, guiding them effortlessly to resolution by providing the information they need when they need it.

The result: enhanced accuracy, first-call resolution, and customer satisfaction.

#ResultsMatter

North American Retail Co.

Financial Holdings Firm

US-based Fortune 500 Health Plan

How we do it

Our IntelliAgent platform acts as a digital coach. It empowers agents with sales knowledge and an instant view of interaction history and next best actions, enabling you to boost agent performance and service levels for improved loyalty.

Automated support paths and self-learning bots guide agents, reducing handle times and improving first-call resolution

Custom dashboards keep agents engaged in the knowledge base, aware of updates, and on top of trending topics

Service alerts and after call work automation further augment agent productivity and effectiveness

Elevating the agent experience: Our unique methodology

Curated agent knowledgebase

Conversational and behavioral insights

Guided workflows

Live call agent guidance

Real-time service alerts

Rapid ramp up, greater accuracy, higher FCR, lower AHT

What sets us apart

Skilled agents, automation, AI, and digital-first support solutions, including our proprietary SupportPredict Self-Serve Platform and Knowledgebase, to personalize experiences and accelerate path to resolution

Over 30 years of CX experience across multiple industries

KPI-driven delivery for consistent and measurable quality and exceptional CX

Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together

End-to-end expertise across hiring, training, operational execution, and workforce management

Industries we serve

Healthcare

Fast Growth Technology

Retail

Banking, Financial Services & Insurance

Media

Telecom

Awards & recognition

We have been recognized a leader across all aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX