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Culturally aligned onshore support for competitive advantage

As brands look to create a differentiated customer experience, onshore support capabilities – including shared cultural context, high level of agent expertise, and advanced technologies – are key to supporting high value customers as well as complex products and services.

With multiple centers spanning the length and the breadth of the country, we offer world-class onshore support to meet the digital CX needs of modern companies. Our best-in-class teams leverage digitally led solutions to elevate the end-to-end customer journey.

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CX centers

46

Training rooms

3879

Production seats
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Check out career opportunities in the US

Contribute to our highly motivated teams, make a difference in the lives of millions of customers.
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Our facilities

Norristown, PA location

Our Norristown facility is home to ResultsCX’s largest population of licensed agents. The team is known for its competitiveness, extensive healthcare knowledge, and especially for having fun! The facility specializes in offering a wide variety of healthcare programs to its staff.

Jacksonville, NC location

Highlights of our Jacksonville facility include generous office spaces and large employee break areas, with kitchen and lockers for personal storage. The site gives back to our community by partnering with local schools, family development centers, and local charities.

Lakeland, FL location

The Lakeland facility fosters a vibrant employee environment with a busy calendar of monthly events, themed spirit weeks, daily contests, and community outreach activities. With its adopted team name – Lakeland Avengers – the management takes a people-first approach with its motto, “We don’t ride the train. We lay the tracks!

Sebring, FL location

At the Sebring site, our agent teams are proud of our workplace culture and call it our 'secret sauce,’ reinforced by weekly, monthly, and quarterly events. With a strong sense of community pride, they are deeply involved in local events. Having added significant numbers of ResultsCX Home Office associates, the team is continually incorporating ways to communicate and recognize employees working at home.

Richmond, VA location

Our contact center in Richmond houses a motivated, high-energy operations staff. Site leadership demonstrate the ResultsCX value ‘enable and empower all employees’ by partnering with ECPI community college to help agents pursue ongoing education and prepare for their next career goals. Local outreach initiatives are core to the site’s culture. For example, agent teams volunteer monthly at a nearby food bank, a mission they have continued during the Covid era with donation drop-offs.

Martinsville, VA location

ResultsCX Martinsville has secure, branded work areas where agents are immersed in their clients’ culture and values. Protected by 24/7 security, it features modern, open spaces, an internet cafe, a large break room, and a lounge for relaxing.

St. Joseph, MO location

Our St. Joseph facility is a lively workplace that promotes a culture of camaraderie and community engagement. Employee amenities at the facility include a convenience market with fresh food options like sandwiches, hot meals, and keto meal kits. Through annual outreach initiatives, the team supports the local Youth Alliance, Children’s Advocacy Center, and Salvation Army Angel Tree.

Paris, TX location

ResultsCX Paris is an 'Employer of Choice' in the community, attracting top notch local talent. The site features generous office spaces, large employee break areas with kitchen and lockers for personal storage, a secured entrance for employee entry, and ample employee parking.

What sets us apart

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People-first approach

Our harmonious culture nurtures people development and ensures high retention, resulting in better key performance indicators (KPIs).

Martinsville, VA - 100% of supervisors and 75% of managers have been promoted from within.

Corpus Christi, TX - 85% of managers and 100% of supervisors have been promoted internally.

St. Joseph, MI - 99% of the site’s management staff has been promoted internally.

Sebring, FL - Several members of the Sebring leadership team have been promoted to their positions from within the site, including operations managers, the human resources manager, and multiple supervisors.

Winter Haven, FL - Operations managers have an average tenure of seven years while operations supervisors have an average tenure of four and half years.

Training and cross skilling

Our cross-skilling and flex advocate models offer increased call-handling capabilities to support wide ranging clients, as well as rapid ramp up and ramp down.
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See how our people-first culture creates a supportive and nurturing environment where people thrive.
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Where to find us

Jacksonville, NC

1291 Hargett Street, Jacksonville, NC, 28540

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Lakeland, FL

333 North Lake Parker Ave., Lakeland FL 33801

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Norristown, PA

1700 Markley St, Suite 210, Norristown, PA 19401

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Sebring, FL

3310 US 27 South, Sebring, FL 33870

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Richmond, VA: (100% REMOTE)

1221 Alverser Drive Midlothian VA 23113

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Martinsville, VA

2000 Virginia Ave Collinsville, VA 24078

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St. Joseph, MO

5804 Corporate Dr.  St. Joseph, MO 64507

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Paris, TX

3052 Clarksville St. Paris, TX 75460

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Corpus Christi, TX: (100% REMOTE)

400 Mann Street, Ste 400, TX 78401

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Ft. Lauderdale (HQ), FL

100 NE Third Ave, Suite 200, FL 33301

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Marietta, GA

1890 West Oak Parkway, Suite H, GA 30062

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Mobile, AL: (100% REMOTE)

3262 Dauphin Street, Al 36606

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Wichita Falls, TX: (100% REMOTE)

2236 Airport Drive, TX 76306

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Winter Haven, FL: (100% REMOTE)

5300 Recker Highway, Bldg 2, FL 33880

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Winter Haven (Training), FL: (100% REMOTE)

41 Third Street, NW, FL 33881

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