ResultsCX USA

Culturally aligned onshore support for competitive advantage

As brands look to create a differentiated customer experience, onshore support capabilities – including shared cultural context, high level of agent expertise, and advanced technologies – are key to supporting high value customers as well as complex products and services.

With multiple centers spanning the length and the breadth of the country, we offer world-class onshore support to meet the digital CX needs of modern companies. Our best-in-class teams leverage digitally led solutions to elevate the end-to-end customer journey.

08

CX centers

46

Training rooms

3879

Production seats

Check out career opportunities in the US

Contribute to our highly motivated teams, make a difference in the lives of millions of customers.

Our facilities

Norristown, PA location

Our Norristown facility is home to ResultsCX’s largest population of licensed agents. The team is known for its competitiveness, extensive healthcare knowledge, and especially for having fun! The facility specializes in offering a wide variety of healthcare programs to its staff.

Jacksonville, NC location

Highlights of our Jacksonville facility include generous office spaces and large employee break areas, with kitchen and lockers for personal storage. The site gives back to our community by partnering with local schools, family development centers, and local charities.

Lakeland, FL location

The Lakeland facility fosters a vibrant employee environment with a busy calendar of monthly events, themed spirit weeks, daily contests, and community outreach activities. With its adopted team name – Lakeland Avengers – the management takes a people-first approach with its motto, “We don’t ride the train. We lay the tracks!

Martinsville, VA location

ResultsCX Martinsville has secure, branded work areas where agents are immersed in their clients’ culture and values. Protected by 24/7 security, it features modern, open spaces, an internet cafe, a large break room, and a lounge for relaxing.

Paris, TX location

ResultsCX Paris is an 'Employer of Choice' in the community, attracting top notch local talent. The site features generous office spaces, large employee break areas with kitchen and lockers for personal storage, a secured entrance for employee entry, and ample employee parking.

What sets us apart

People-first approach

Our harmonious culture nurtures people development and ensures high retention, resulting in better key performance indicators (KPIs).

Training and cross skilling

Our cross-skilling and flex advocate models offer increased call-handling capabilities to support wide ranging clients, as well as rapid ramp up and ramp down.