Agent Health & Wellness

The perfect recipe for success: Happy employees, happy customers

Focus on improving employee happiness and productivity

To us, employee and customer experience are two sides of the same coin. We believe that syncing the two leads to exceptional results. After all, happy employees create happy customers.

Our holistic employee wellness and engagement programs nurture and support agents across their lifecycle. Whether it’s professional development or personal health and wellbeing, our initiatives are thoughtfully designed to create purpose-driven growth, and in turn a happier, healthier, and more productive workforce.

#ResultsMatter

Across USA, Philippines, Mexico, and Honduras

Higher agent satisfaction

Lower attrition rates

How we do it

Our proactive and holistic care initiatives go beyond professional training, growth, and development. They encompass physical, mental, and financial health, ensuring a safe and healthy work environment. Using a three-step approach, our consistent and intentional approach to overall employee experience boosts agent satisfaction, retention, and productivity.

Unlock

As-is state assessment – Enterprise-wide agent health and wellness baselining, and identification of key gaps and potential
Business case development for wellness initiatives – ROI evaluation of wellness investments

Augment

Self-help content deployment – Curated content to address key queries related to emotional, psychological and social concerns
24/7 access to clinical expertise – On-demand clinical assistance, as and when needed

Transcend

Continuous wellness monitoring – Tracking wellness data at regular intervals
Wellness interventions – Activating wellness-oriented tasks in between work to reduce mental health risks

Elevating the agent experience: Our unique methodology

Tech-enabled health and wellness solutions for anytime, anywhere access

Centralized secure storage of employee health records for easy self-care

Snapshot of individual
performance trends for
personal growth

Data bank of historical wellness related initiatives to quickly deploy wellness interventions as needed

What sets us apart

Skilled agents, automation, AI, and digital-first support solutions, including our proprietary SupportPredict Self-Serve Platform and Knowledgebase, to personalize experiences and accelerate path to resolution

Over 30 years of CX experience across multiple industries

KPI-driven delivery for consistent and measurable quality and exceptional CX

Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together

End-to-end expertise across hiring, training, operational execution, and workforce management

Industries we serve

Healthcare

Fast Growth Technology

Retail

Banking, Financial Services & Insurance

Media

Telecom

Awards & recognition

We have been recognized a leader across all aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX