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At ResultsCX, we believe that building a better tomorrow starts with doing better today. We strive to imbue sustainability into every facet of our business – from reducing our environmental footprint to building inclusive workspaces to improving our communities.
We follow this up with strong governance, continuously monitoring and analyzing our efforts to improve our performance and ensure that we deliver tangible impact to every customer, community, and country we operate in.
As a responsible corporate citizen, we are committed to operating in compliance with all local, national, and international laws and regulations governing environmental protection and stewardship – while aligning our operations with ISO 26000 standards.
Our sustainability strategy revolves around identifying opportunities to minimize our environmental impact through eco-friendly business operations. From reducing greenhouse gases and minimizing consumption to implementing pollution prevention initiatives and partnering with vendors aligned with our environmental goals and standards, we are constantly looking for ways to do better.
Major focus areas include Mental and Emotional Wellness, Psychological and Physical Safety & Security, Nutrition and Physical Health, Personal Financial Management, and Employee Development.
The focus on making ESG an intrinsic part of our operational model lies at the heart of our mission to become a purpose-driven company. Incorporating ESG into our strategy and design allows us to deliver sustained value to our customers and other stakeholders, while caring for our people and planet. The three major pillars of shared values and goals, robust policies and processes, and a grounded leadership culture, help us seamlessly interweave high impact sustainability programs with CX excellence.
Our people-first culture celebrates giving back and our employees play a big part in that. Thousands of ResultsCX employees living and working in communities around the world partner with community organizations and participate in local environmental and charitable projects.
Our Newtown colleagues recently visited the Albert Schweitzer Familienwerk Foundation Philippines, Inc. (Children's Haven-Orphanage), where they donated blankets, fans, paint, and most importantly their time.
Our Martinsville and Palestine teams showed their giving hearts to children in need by donating toys as holiday gifts to Toys ForTots.
Recently, colleagues at the Newtown, Philippines site visited a local barangay (village) and donated water, non-perishable food, clothing, and toys.
As part of the CAHPS Program Initiative, our Philippines team visited a local non-profit, Tahanan ng Pagmamahal Children's Home Inc. and donated much-needed supplies including non-perishable food, medicine, books, toys, and clothes to the home.
Employees at our Martinsville location partnered with Greater Power Deliverance Outreach Ministry, a local non-profit organization. The team donated much-needed school supplies and served popcorn and cotton candy.
For the second year in a row, our team in Pennsylvania climbed 50 floors (1088 steps!) in the Fight 4 Air Climb for the American Lung Association. Each participating team had to raise $1,000, with at least $100 per team member. The group raised $1,980, almost doubling their fundraising target!
