Employee Assistance Program (EAP): Offered free of charge to our employees and their loved ones, the program provides access to services such as Mental Health Resources, Attorney Consultation, Money Coach, and Family Care.
On-demand learning: On-demand learning opportunities are available – for both personal and professional development – in a learning style that best fits everyone. Learning areas include Well-Being Exercises, Personal and Business Financial Management, Conflict Resolution, Decision Making, Creativity/Innovation, Ownership/Accountability, Servant Leadership, and Growth Mindset.
Diversity & inclusion learning resources: Several initiatives and training programs aim to foster an open environment and dialogue on D&I, helping create a safe space where everyone can bring diverse talents, thoughts, and perspectives to work every day.
Lunch & learn sessions: Monthly sessions immerse our leaders in our core values, learning initiatives, and diversity & inclusion topics, creating an open space for learning and strengthening their leadership muscles. Personal development sessions include mental wellness, staying healthy, and resilience.
Modern payroll strategy: Through a personal financial program, employees can register for and access their paycheck – on demand. Currently, 68% of our US employees are enrolled in this program.
Flexi work: For certain clients, employees can obtain approval to work from home or choose flexible work, improving work-life balance and employee satisfaction. Currently, 54% of our frontline agents take advantage of this.
Diversity celebration: As a global company, we are proud of our diverse employee base, honoring their varied cultural backgrounds and holidays through internal and external campaigns and celebratory events, including Black History Month, Women's History Month, and Pride Month.
Community and diversity sourcing: As an innovative CX company, we understand that a diverse workforce is critical to designing new and impactful solutions for our clients. Job postings go on more than 600 locally focused employment and diversity websites of local organizations such as state workforce offices, universities, diversity organizations, and veteran groups.