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Navigating 2025 AEP/OEP

Winning strategies for election-year and regulatory disruption

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AI-Powered Health Care Customer Experience: Steering the Health Care System Toward Holistic Care Outcomes

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May 5, 2025

Striking the Right Balance: Human and AI-Driven CX for Regulated Markets

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April 23, 2025

5 Actions to Boost Your Peak Season Confidence

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April 17, 2025

The Sales Evolution: Why Understanding Consumer Behaviour is the New Competitive Edge

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April 15, 2025

Turn FTC’s Click-to-Cancel Rule into a CX Advantage

Blog

April 11, 2025

Consumer Duty Day 2 – Good Outcomes for Vulnerable Customers

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April 11, 2025

Complaints Outlook 2024: A New Era in Customer Experience and Operational Excellence

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April 11, 2025

A road less travelled: assessing your remediation approach

Blog

April 11, 2025

The Current State of FOS Complaints – Q2, FY 2024 / 2025

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April 11, 2025

7 CX Trends Shaping the Technology Industry Growth

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April 9, 2025

The Future of Retail CX: AI, Hyper-Personalization, Social Care and Omnichannel Success

Blog

April 4, 2025

Guard your Brand: The Critical Connection Between Social Media Moderation and Brand Reputation

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April 3, 2025

Harnessing Data and AI to Close the Health Care Gap

Blog

March 5, 2025

Driving personalization at scale: The power of AI and Analytics in health plan provider strategies

Blog

February 4, 2025

Beyond Convenience: How AI and Human Empathy Will Transform Care Delivery in 2025

Blog

January 27, 2025

Delivering for customers and the push to realise value: customer experience as the competitive edge

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January 10, 2025

Elevate member experience and boost Star Ratings

Blog

January 8, 2025

From onboarding to outcomes: Setting MA plans up for a strong 2025

Blog

December 24, 2024

5 Things you should do to become a thought leader in your industry

Blog

December 9, 2024

The Strength of Bulgaria’s Workforce: A Beacon of Excellence in the Contact Centre Industry

Blog

November 15, 2024

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Fresh News

ResultsCX Acquires Aucera

March 20, 2025

ResultsCX Rises to ‘Innovator’ Status in Avasant’s CX Center Business Process Transformation RadarView™ Assessment

February 19, 2025

ResultsCX Named ‘Major Contender’ in Everest Group’s Customer Experience Management Services PEAK Matrix® Assessment 2024, Americas

September 26, 2024

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