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Navigating 2025 AEP/OEP

Winning strategies for election-year and regulatory disruption

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On Time, Every Time: How AI Is Elevating On-Time Delivery in the Logistics Industry

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July 1, 2025

Built for Impact: Optimizing Support When Academic Pressure Peaks

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June 18, 2025

Built for Performance: Exploring the Next Layer of Speed in B2B Payments

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June 18, 2025

From Doubt to Loyalty: Turning Churn Risks into Brand Confidence

Blog

June 10, 2025

Same Support, Everywhere: Strengthening SLA Performance Across Regions

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June 10, 2025

What Luxury Sounds Like: Pairing CSAT with Emotional Intelligence in the Automotive Experience

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June 9, 2025

Clear, Fair, Fast: Strengthening STP Through Smart Claims Automation

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June 9, 2025

More Than Content: Building Subscriber Value with AI-Driven CX

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June 9, 2025

Beyond the Offer: Smarter Retention Conversations for Today’s Telecom Customer

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June 9, 2025

AI + human: The future of healthcare experience Better experiences are powered by AI and perfected by people

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June 4, 2025

AI-Powered Health Care Customer Experience: Steering the Health Care System Toward Holistic Care Outcomes

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May 5, 2025

Striking the Right Balance: Human and AI-Driven CX for Regulated Markets

Blog

April 23, 2025

5 Actions to Boost Your Peak Season Confidence

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April 17, 2025

The Sales Evolution: Why Understanding Consumer Behaviour is the New Competitive Edge

Blog

April 15, 2025

Turn FTC’s Click-to-Cancel Rule into a CX Advantage

Blog

April 11, 2025

Consumer Duty Day 2 – Good Outcomes for Vulnerable Customers

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April 11, 2025

Complaints Outlook 2024: A New Era in Customer Experience and Operational Excellence

Blog

April 11, 2025

A road less travelled: assessing your remediation approach

Blog

April 11, 2025

The Current State of FOS Complaints – Q2, FY 2024 / 2025

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April 11, 2025

7 CX Trends Shaping the Technology Industry Growth

Blog

April 9, 2025

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Fresh News

ResultsCX Earns Great Place To Work® Certification™ in seven countries, including first time recognition in India and the UK

June 24, 2025

ResultsCX Acquires Aucera

March 20, 2025

ResultsCX Rises to ‘Innovator’ Status in Avasant’s CX Center Business Process Transformation RadarView™ Assessment

February 19, 2025

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