Self-learning knowledgebase UI

Fuel your CX organization with easy access to on-demand knowledge

Collaborative Business Reviews

Automation Process Monitoring

Knowledgebase
Maintenance

Integration
Management

Performance Insights Reporting

Analytics and
Optimization

Deployment and Trainings

Bring knowledge to users, when and where they need it

On-demand access to accurate, connected, and impactful enterprise knowledge is foundational to CX success.

The reality is, knowledge management best practices such as aligning the knowledgebase with evolving business needs, investing in team skills, and enabling reporting and monitoring are often overlooked – diluting its impact.

ResultsCX partners with enterprises to deliver Knowledge as a Service (KaaS) to improve both the customer and the agent experience. As part of our managed services, we deploy our proprietary SupportPredict Knowledgebase and couple it with end-to-end platform management for on-time delivery of contextual knowledge.

1.

Intelligent design and deployment

Our knowledge base experts consolidate and curate your knowledge into a single source of truth for consumption across customer and employee channels.

2.

Collaborative process management

We apply industry best practices to help your knowledge serve you better, including training, KPI benchmarking, performance monitoring, analytics, and reporting – for savings and CSAT improvement.

3.

Ongoing reporting and improvement

Our Customer Success team monitors and interprets your knowledge data to enhance agent interactions and customer self-service. Our flexible reporting portal unlocks detailed usage data and content insights across the entire digital platform, while unified data from the end-to-end customer journey delivers impactful and comprehensive customer insights.

#ResultsMatter

2 min reduction in average handle time

More efficient speed to proficiency

2% Increase in NPS

17% improvement in CSAT

80% reduction in new hire training time

12% reduction in handle time

7% growth in average cart value

17% increase in overall sales

22% increase in net promoter score

4.5% increase in CSAT

3% improvement in FCR

9% decrease in average handle time

5% increase in customer application use

4% increase in quality scores

30 day reduction in time to proficiency

95 sec decrease in average handle time

SupportPredict Knowledgebase integrates seamlessly

with other SupportPredict solutions for smarter and more efficient customer support interactions.

SupportPredict Agent AI

Empower agents with a self-learning AI platform that leverages usage data from over 100 million users to maximize first-call resolution and transform customer satisfaction.

Learn more

SupportPredict Self Service & Bots

Take your customers beyond the standard self-service experience. With features like content scoring, usage alerts, and feedback analytics, relevant content is just a click away.

Learn more

Clients choose us for our

Digital tools &
tech capability

Consistency of
results

Top-notch security & compliance

Hiring & retention success

Adaptability & collaborative partnership

Awards & recognition

We have been recognized a leader across all aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX