On-demand access to accurate, connected, and impactful enterprise knowledge is foundational to CX success.
The reality is, knowledge management best practices such as aligning the knowledgebase with evolving business needs, investing in team skills, and enabling reporting and monitoring are often overlooked – diluting its impact.
ResultsCX partners with enterprises to deliver Knowledge as a Service (KaaS) to improve both the customer and the agent experience. As part of our managed services, we deploy our proprietary SupportPredict Knowledgebase and couple it with end-to-end platform management for on-time delivery of contextual knowledge.
We apply industry best practices to help your knowledge serve you better, including training, KPI benchmarking, performance monitoring, analytics, and reporting – for savings and CSAT improvement.
Our Customer Success team monitors and interprets your knowledge data to enhance agent interactions and customer self-service. Our flexible reporting portal unlocks detailed usage data and content insights across the entire digital platform, while unified data from the end-to-end customer journey delivers impactful and comprehensive customer insights.
with other SupportPredict solutions for smarter and more efficient customer support interactions.