Technology Partners
Powerful partner ecosystem
Delivering game changing customer experiences
Advancing CX. Together.
Driving CX innovation and delivering world-class experiences requires the right digital tools and service technologies.
We partner with leading technology, automation, and Customer Experience Management (CXM) companies, creating a powerful ecosystem of next-gen platforms, tools, and services that help brands deliver memorable experiences.
Our partner network
AmplifAI
AmplifAI is an AI-powered performance enablement platform built specifically for contact centers, unifying data from voice, chat, CRM, QA, and workforce systems into a single source of truth. Its AI delivers role-specific insights and next-best actions to agents, supervisors, and CX leaders, powering automated coaching, Auto QA, and recognition that drive measurable gains in agent and business performance.
Avaya
Avaya is a global enterprise communications and customer experience company whose Avaya Infinity and Avaya Experience Platform bring AI-driven automation and journey orchestration to voice and digital channels without disrupting existing systems. Its solutions connect enterprise data, AI models, and workflows in real time, supporting everything from AI-powered self-service and agent assist to secure, mission-critical voice infrastructure for regulated industries.
Lyzr
Lyzr is an enterprise AI agent platform built to help organizations take AI agents from proof-of-concept into governed production use. Its Agent Studio and control plane let teams build, orchestrate, and monitor agents across any LLM or framework, with built-in observability, hallucination and PII guardrails, and full audit trails for regulated environments.
Observe.AI
Observe.ai is a purpose-built AI agent platform for customer experience, unifying automated support, real-time frontline assistance, and conversation intelligence in a single system. Its AI agents analyze 100% of customer conversations to improve QA, coaching, and compliance, while voice and chat agents handle inbound and outbound engagement at scale for contact centers of any size.
Anyreach.ai
Anyreach is an AI-powered omnichannel conversation platform built to make automated customer interactions feel genuinely human. Its platform runs memory-driven AI agents across voice, SMS, email, and chat, connecting to CRMs, booking systems, and thousands of business tools to handle everything from lead qualification to appointment scheduling and support resolution.
Genesys
Genesys is a global leader in AI-Powered Experience Orchestration, trusted by businesses in over 100 countries to coordinate every step of the customer and employee journey. Genesys Cloud CX combines native AI, omnichannel engagement, and workforce engagement management on one open, cloud-native platform to deliver personalized experiences and mine deep customer insights.
Kapture
Kapture CX is an AI-powered customer experience platform used by over 1,000 enterprises to unify ticketing, automation, analytics, voice, and chat on a single data spine. Its agentic AI capabilities let businesses build, test, and deploy AI agents across any channel or workflow, with human-in-the-loop controls, to automate onboarding, support, collections, and service operations end to end.
Sanas
Sanas is a real-time Speech AI platform on a mission to remove communication barriers caused by accents, language, and background noise. Its patented Accent Translation and Language Translation technology modifies speech instantly while preserving each speaker's natural voice, tone, and emotion, helping contact center agents and customers understand each other clearly without altering who they are.
AWS
Amazon Web Services (AWS) is the world’s most comprehensive and widely adopted cloud platform. Amazon QuickSight provides unified business intelligence (BI) at hyperscale to power data-driven organizations. Using QuickSight’s pay-per-use model, users across the organization can meet their diverse analytics needs – drawn from a single source of truth.
Krisp
Krisp is an AI-powered voice technology company best known for its industry-leading noise cancellation, used by millions of professionals and embedded across platforms like Discord and Twilio. For contact centers, Krisp's Call Center AI removes background noise bi-directionally in real time, and its Accent Conversion and Voice Translation features help agents and customers communicate more clearly across languages and accents.
NICE CXone
NICE CXone (also known as NiCE) is an AI-infused cloud customer experience platform that unifies human and AI agents to automate service, empower the workforce, and orchestrate engagement across every channel. Recognized for 11 consecutive years as a Leader in the Gartner Magic Quadrant for Contact Center as a Service, CXone brings together omnichannel routing, workforce engagement, and CX-aware AI on a single, cloud-native foundation.
SymTrain
SymTrain is an AI-powered simulation training platform that turns real call data into personalized role-play scenarios for contact center agents. By letting agents practice, perform, and receive instant, consistent feedback before handling live customers, SymTrain helps new hires reach proficiency around 50% faster while freeing managers to focus on strategic coaching.
Synthesia
Synthesia is the world's leading AI video platform for business, used by over 50,000 teams including 90% of the Fortune 100. Its platform turns scripts, documents, or presentations into studio-quality videos featuring realistic AI avatars and voiceovers in more than 160 languages, cutting video production time and cost by up to 90%.
Zenarate
Zenarate (referred to as "Zenerate" in some listings) is an award-winning AI Simulation Training and Learning & Performance Ecosystem for contact center teams. Its platform combines lifelike AI conversation and software simulations with personalized AI coaching and real-time KPI analysis, helping new and tenured agents build confidence and proficiency in roughly half the time and cost of traditional training.
UiPath
UiPath is a global leader in agentic automation, providing a platform where AI agents, software robots, and people work together to automate business processes end to end. Its platform combines RPA, API automation, and enterprise AI agents with built-in governance and auditability, helping organizations automate everything from routine, rules-based tasks to complex, judgment-driven workflows.
Uniphore
Uniphore is a leader in conversational AI and automation. Its Conversational Automation Platform is equipped to deliver highly sophisticated, accurate, personalized, and automated customer experiences. Uniphore’s offerings include omnichannel self-serve bots, AI-driven analytics, quality automation, and RPA for agent augmentation.
Our partner network
AWS
Amazon Web Services (AWS) is the world’s most comprehensive and widely adopted cloud platform. Amazon QuickSight provides unified business intelligence (BI) at hyperscale to power data-driven organizations. Using QuickSight’s pay-per-use model, users across the organization can meet their diverse analytics needs – drawn from a single source of truth.
Meltwater
Meltwater has 20 years of experience as the #1 media monitoring platform.
Meltwater’s proprietary technology offers comprehensive media monitoring and analysis across 210,000+ global online news, social media, print, broadcast, and podcasts – capturing more content and conversations than anyone else in the industry.
PALGenie
PALGenie’s Mastery Learning Platform helps businesses maximize the potential of their Human Capital – helping them acquire and retain customers, stay competitive, and future-proof the organization. By integrating best-of-breed learning content with the PALGenie platform, the solution drives superior hiring and training outcomes – all while improving talent agility and retention.
Nice
NICE is known for its end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, embedded with CX Analytics, AI, and domain expertise.
NICE specializes in contact center software, telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data.
Zendesk
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Its easy-to-use, powerful, and flexible customer service solution scales seamlessly with business growth. Zendesk’s award-winning customer service software is trusted by more than 200K+ customers.
CallMiner
CallMiner’s powerful, AI-driven conversation intelligence platform analyzes 100% of customer conversations, across every channel, to uncover deep insights and areas of opportunity. By connecting the dots between insights and action, CallMiner helps organizations enhance operational efficiency in the contact center, deliver positive customer, product and brand experiences, make better business decisions enterprise-wide, and achieve transformational growth
Quiq
Quiq’s conversational AI platform engages with customers based on who they are, where they are, and what they are trying to do even before involving an agent. Quiq’s platform also comes with a robust set of conversational AI insight tools, including NLP training and labeling, in turn empowering agents to drive higher resolution rates and lower cost per interaction.
Uniphore
Uniphore is a leader in conversational AI and automation. Its Conversational Automation Platform is equipped to deliver highly sophisticated, accurate, personalized, and automated customer experiences. Uniphore’s offerings include omnichannel self-serve bots, AI-driven analytics, quality automation, and RPA for agent augmentation.
Emmersion
Emmersion’s industry-leading language assessment platform certifies speaking, writing, and grammar ability in 10 global languages. Trusted by 700 organizations in 150 countries, the adaptive AI-driven language assessment engine offers fast, easy, reliable pre-employment language screening with immediate results. The platform reduces time to hire and helps organizations identify and retain top communicators for improved CSAT.
Strategic technology partnerships to drive CX excellence
ResultsCX is a visionary for the new reality of customer experience and as experts, they are applying data-driven insights to continuously reinvent and reimagine the customer journey to meet the changing needs of their clients and their customers, using Amazon Aurora PostgreSQL.”
Data, for the sake of collecting data, isn’t enough to understand your customers and drive business value. It’s how you analyze and use the insights from data that has the potential to be transformational. Our partnership with ResultsCX ensures organizations can do just that – gain intelligence into agent performance, customer expectations and behaviors, and more, to create superior experiences today and in the future.”
Paul Bernard President & CEO, CallMiner
We are pleased to partner with ResultsCX to help them take their CX offering to the next level. Using Uniphore’s comprehensive conversational AI and automation platform, agents are guided and prompted in real time throughout the call to ensure customer requests are handled in the most accurate and efficient way.”
Ritesh Idnani, Chief Revenue Officer, Uniphore
With a shared commitment to delivering exceptional customer and agent experiences, the NICE–ResultsCX partnership is focused on unlocking the workforce potential with intelligent workforce management (WFM). The close partnership, underpinned by NICE’s Enlighten AI-powered WFM, transforms CX by simplifying WFM processes and freeing up valuable time for higher priority needs. As a former NICE CX Excellence Award Winner, ResultsCX demonstrates what it means to be on the cutting edge of CX innovation and NICE is proud to have played a role, thanks to this 11-year relationship.
Barry Cooper, President, NICE CX Division
