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ResultsCX Wins 2024
Fortress Cybersecurity
Award
Winner in two categories - Compliance and Incident
Response
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We are a
Great Place to Work
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ResultsCX named
Horizon 1 Disruptor
HFS Horizons: Customer Experience
Service Providers, 2024 Report
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ResultsCX Named
Major Player
NelsonHall NEAT 2024
CXM Services Transformation
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Design next-gen
customer experiences
With data-driven strategies, digital-led solutions,
and the human touch
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Outstanding CX
delivered at scale
Global footprint, regional engagement hubs,
and local experts
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High performing,
people-centric culture
Shaping exceptional employee experiences
for the new world of work

Customer experience (CX) is everything. The challenge with getting it right in a digital-first world is two-fold: shifting the focus from driving operational excellence to powering business outcomes and prioritizing digital CX investments to maximize impact.

 

For more than three decades, we’ve been helping global brands capture the value of exceptional customer experiences. Whether it’s designing CX strategies aligned with your objectives or deploying digitally influenced customer journeys, our holistic approach drives measurable outcomes.

By blending skilled people with industry-specific processes and advanced technologies, our solutions create strategic business impact – helping you drive differentiation and build competitive advantage across three major pillars.

 

#ResultsMatter

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Revenue Acceleration. Cost Optimization. Enhanced Experience.

Industries

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healthcare
telecom
ott-media
fast-growth
ecommerce
banking

Deliver compassionate customer-centric support, elevate the member and patient journey

Build digitally influenced journeys, deliver differentiated experiences, gain competitive advantage

Drive innovative telecom experiences with customer-centric omnichannel support

Deploy next-gen experiences for superior customer retention, monetization, and growth

Meet customers where they are, increase satisfaction, and amplify revenues

Harness secure digital-first customer support, drive loyalty and growth

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We help over

75 global brands

accelerate revenue, optimize cost, and enhance customer experience

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Turn your CX vision into reality

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Turn your CX vision into reality

CX Transformation

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Advanced
Analytics
Improve CX outcomes with Interaction and Performance analytics
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Business
Process Optimization
Streamline contact center operations, improve customer satisfaction and loyalty
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Business
Transformation
Fuse digital technologies with analytics and process expertise to drive CX success
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Customer
Journey Mapping
Chart the customer journey, close gaps, elevate the experience
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Data
Visualization
Take a data-driven approach to driving CX excellence
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Speech
Analytics
Capture the voice of your customers and empower your agents
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Whitepaper

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May 25, 2023

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Whitepaper

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May 22, 2023

Video

May 21, 2023

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Putting our people first

We believe our employee journey is as important as the journey we take with our clients. Our focus is on creating a high-performing and supportive environment where our employees feel empowered to grow, both as professionals and individuals. We are proud to be Great Place to Work certified – a prestigious award based entirely on what our team of 23,000+ employees say about their experience of working at ResultsCX.

#PeopleMatter

Awards & recognition

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ResultsCX impact

As a purpose-led company, we strive to measure our impact through an ESG lens. Our focus is on improving resource efficiency, advancing inclusivity, and accelerating transparency in our daily operations. By continually evaluating and refining our strategy, assessment tools, and training, we aim to grow sustainably while positively impacting our people, communities, and the planet.

Transform Your Customer Experience, Act Now!

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