RCX Rubraik Access - Real-Time Language Support
Every customer served in their own language
RCX Rubraik Access delivers instant, two-way voice translation across more than 60 languages — joining the conversation the moment a language need arises, and removing the hold time and capacity limits of human interpreters. Every translated interaction carries the same accuracy, auditability, and compliance coverage as every other interaction in your operation.
Built for conversations where accuracy is not optional
A mistranslated disclosure, claim detail, or medication instruction carries real consequences in a regulated operation. RCX Rubraik Access is built for exactly these conversations. It delivers real-time, two-way voice translation across more than 60 languages, applies accuracy checks to every translated interaction, and produces a live, auditable record of what was said in both languages. Critical content such as disclosures and required phrasing is handled with extra protection, so compliance holds whether the customer speaks English or any other language.Â
Every customer is served in their own language — and the operation keeps the same accuracy, auditability, and compliance coverage it holds for every English interaction.Â
What RCX Rubraik Access does
Real-time voice translation
Delivers instant, two-way speech-to-speech translation, so associates and customers each hear the conversation in their own language as it happens.
60+ language coverage
Supports more than 60 languages, giving the operation broad multilingual reach without staffing a separate language line.
No interpreter wait or capacity limit
Removes the hold time and capacity limits of human interpreters, joining any interaction instantly the moment a language need arises.
Accuracy QA on every interaction
Applies automated accuracy checks to every translated interaction, so quality is measured continuously across the operation.
Live auditable record
Produces a live bilingual transcript and interaction audit trail, giving compliance teams a verifiable record of what was said in both languages.
Protected handling of critical content
Applies extra care to disclosures, account details, and other critical phrasing, keeping high-stakes content accurate across every language.
Proven in high-stakes environments
Built on translation technology proven in live, regulated, high-stakes operations, including healthcare.
Privacy-first and secure
Protects audio with a privacy-first design and industry-standard security across every configuration.
How we make it real
We deploy language support around your customer base and your compliance obligations, not a generic translation layer.Â
#ResultsMatter
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67%
faster speed to proficiency for a North American retail company
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8%
reduction in voice AHT for a financial holdings firm
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15%
higher accuracy scores in the first month for a US-based Fortune 500 health plan
Impact you can measure
Serve every customer in their own language
No staffing or scheduling interpreters.
Faster resolution
Removes interpreter hold time and capacity limits.
Full compliance coverage
Disclosure accuracy preserved in every language.
Audit-ready visibility
Into every multilingual interaction.
What sets us apart
Built for regulated conversations, where a mistranslated disclosure or medication instruction is never acceptable
Language parity as a standard: multilingual interactions held to the same accuracy, auditability, and compliance bar as every English interaction
Instant availability, with no interpreter scheduling, hold time, or capacity ceiling
Part of the RCX Rubraik Suite — Access carries the conversation across languages, Audit holds it to the same standard, and Analyze learns from every interaction
Ten connected capabilities for regulated customer operations
Rubraik combines deep domain understanding with responsible AI, connected capabilities and preserved evidence trails — helping firms improve performance while strengthening accuracy, control and accountability.
Rubraik Assist
Rubraik Automate
Rubraik Analyze
Rubraik Audit
Rubraik Ascend
Rubraik Achieve
Rubraik Access
Rubraik Animate
Rubraik Advise
Consulting and strategic advisory that turn AI capability into operating model change.
