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Customer care & retention

Customer satisfaction and loyalty
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Inspiring brand loyalty with smart customer support

Great customer experiences happen by design. Our resolution-centered Customer Care and Retention solution is purpose-built to do just that.

 

It leverages a mix of digital pathways, agent expertise, AI, automation, and analytics to meet your customers where they are and offer them quick and accurate support. The optimal combination provides fast, low-cost resolution to consumers who prefer digital pathways, while making agent care available to those who need or prefer human support.

 

Regardless of the pathway your customers choose, the solution facilitates seamless omnichannel experiences, turning customers into brand fans.

Inspiring-brand-loyalty-with-smart-customer-support

#ResultsMatter

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Revenue Acceleration
Digitally-led CX strategies, solutions, tools, and accelerators to advance growth and revenues
cost-reduction
Cost Optimization
Omnichannel strategies, resolution-centered approach, and innovative workforce management toolkit to keep a lid on costs
experience
Enhanced Experience
Seamless, responsive, and data-driven experiences that keep customers coming back

For a leading retailer

  • A 19.6% reduction in AHT over the first two months
  • A steady customer satisfaction rate of 91%, followed by an upward trend at the 75-day mark
  • A 67% decrease in speed to proficiency for new hires driven by on-the-spot coaching
  • A 14% improvement in quality scores
Read more

For a popular media subscription service

  • 40%
    attrition reduction after one year
  • 40-50%
    monthly customer retention rate
  • 70%
    Improved CSAT scores, 70% on agent knowledge and accessibility as well as 78% on agent professionalism.
Read more

American multinational telecommunications conglomerate

  • 37%
    increase in average equipment revenue per sale
  • 220%
    increase in total equipment sales
  • 267%
    increase in average units per sale
  • 72%
    sales involved highest value product package
Read more

What sets us apart

AI operations & bots
Driving business outcomes in three critical areas: Revenue Acceleration, Cost Reduction, and Enhanced Customer Experience

Over 30 years of CX experience across multiple industries

KPI-driven delivery for consistent and measurable quality and exceptional CX

Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together

End-to-end expertise across hiring, training, operational execution, and workforce management

Discover new ideas, insights & solutions

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Analytics Boosts Customer Retention and Increases Annual Revenue by $1.25 Million for Streaming Media Giant

Operational Excellence

Case Study

March 15, 2023

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Global Fitness Retailer Adds Language and Channel Capacity, Achieving 50% Monthly Customer Retention

Multilingual

Case Study

May 4, 2023

Transform Your Customer Experience, Act Now!

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