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talk to us

Customer acquisition

Insight-based and outcome-driven customer acquisition services

Talk to an expert

Driving growth across customer lifecycle with digital-first approach

Creating a high impact customer experience management (CXM) strategy starts with operational excellence. That’s where we come in. Our ability to drive CX excellence across industries enables us to apply similar successes to your sales driven programs.
We use a thoughtful combination of data and analytics guided technology solutions and CX expertise to manage your end-to-end customer journey – from sales and service to retention and win back. By understanding your business, your customers, and how they interact with your brand, we devise solutions that generate revenue, retain your customer base, and grow your business.
customer-acquisition-driving-sales

#ResultsMatter

Media
EdTech
Telecom

18-year partnership with a leading American broadcasting company

Tier 1 Primary Metric - Cancel Rate Exceeding 103% to goal YTD
0 %
Inbound Sales Primary Metric - Weighted Gross Conversion Exceeding 104% to goal YTD
0 %
Sales YTD (105.9% of Client Target) & $12.1 Million in Revenue Generated from IB Sales YTD
0 M
Additional Incremental 83k sales, $800k in Revenue Generated YTD
0 K
Education publishing and assessment services
Pipeline Growth
0 M
New Revenue
0 M
Increase in Sales Efficacy
0 %

15-year partnership with a leading multinational telecommunications conglomerate

Sales and 204.7k IB Revenue Generating Units Sold YTD
0 K
OB Sales and 95.1k OB Revenue Generating Units Sold YTD
0 k
Back Office Order Fallout Management Sales and 567.8k Revenue Generating Units Sold YTD
0 K
Revenue Generated YTD
$ 0 M

Comprehensive solutions

  • Inbound New Customer Acquisition

    Proven engagement practices that build trust and achieve higher conversion rates

  • Outbound Sales

    Targeted dialing strategies that complement inbound campaigns, converting and maximizing marketing ROI

  • Upsell & Cross Sell

    Maximized revenue per sale, ensuring customers can access all brand offerings, increasing customer loyalty

  • Retention

    Personalized approach built on data-driven insights to drive brand loyalty

  • Renewals

    Proactive approaches based on highly personalized customer interactions

  • Customer Win-back

    Win-back strategies that reduce churn and strengthen loyalty

The nature of service provided by ResultsCX Bulgaria to Echelon Fitness is both customer service as well as sales. Our direct sales line published on our website feeds directly into their agents. They have provided Echelon with gross sales in excess of $1.6M over the past year and a half. The management team is excellent to work with and they take ownership of the account and treat our business as if it were their own. 

Echelon Fitness

Make social media your CX superpower

Get a complimentary social media analysis

Reimagine Customer Experience on Social Media

Download the Whitepaper
customer-aqu-how-we-do-it

How we do it

We leverage a three-pronged approach – Staffing and Training, Analytics-led Sales, and Performance Management – to drive high impact digital contact center sales and customer acquisition outcomes.

Staffing & training

We understand that hiring the right agents and implementing engagement strategies that reward agents for their performance is crucial for the sustained success of a sales program.
Staffing
Staffing
Building a ramp plan that meets the unique needs of your sales & retention program
Talent Acquisition
Talent Acquisition
Hiring the right agents using AI driven alogorithm and purpose built profile
Training and Agent Development
Training and Agent Development
Developing custom content based on business needs and training agents in our Consultative Selling Approach
Technology
Technology
Enhancing employee experience (EX) with technology for frictionless CX
Engagement & Performance
Engagement & Performance
Real time agent engagement and monitoring, weekly governance, and recognition of top performers for higher retention

Analytics-led sales

We take a holistic approach to sales strategy, planning and analytics. Maintaining a sharp focus on real-time actionability helps us adapt strategy, opportunities, performance management, and staffing to your evolving needs.

Real Time Data Tracking

Real-time response to specific campaigns or line of business

Analytics Led Strategy

In-depth visibility into business behavior to shift strategy as needed

Dedicated Advocate per Line of Buisness

Specialized support operations and team leads

Risk Management and Compliance

Dialer suppression, Do-Not-Call list, Optimal Time Zone management, LOB- specific regulatory management

Governance and Performance Management

Improvement tracking and feedback to drive up revenue per sale

Performance management

Establishing a well-defined process for sales performance and tracking helps us deliver the desired outcomes.

Forecasting

Proactively forecasting and refining sales strategy and operations based on pipeline visibility

Performance Tracking

Realtime tracking of pipeline and daily review of performance with agents linked to our approach and training

Governance

Structured daily reporting and governance for internal alignment and escalations

Delivering next-level sales: Our unique methodology

Training our agents for personalized conversations and top sales performance

Consultative selling approach for a needs-focused customer conversation

ResultsCX Outboud Command Center (ROCC) staffed by sales experts who offer real time performance guidance, analytics, and risk management

What sets us apart

AI operations & bots
Driving business outcomes in three critical areas: Revenue Acceleration, Cost Reduction, and Enhanced Customer Experience

Over 30 years of CX experience across multiple industries

KPI-driven delivery for consistent and measurable quality and exceptional CX

Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together

End-to-end expertise across hiring, training, operational execution, and workforce management

Industries we serve

Healthcare
Media
Telecom
Fast Growth Technology
Retail
Banking & Financial Services
Healthcare
Media
Telecom
Fast Growth Technology
Retail
Banking & Financial Services
Healthcare
Media
Telecom
Fast Growth Technology
Retail
Banking & Financial Services
Healthcare
Media
Telecom
Fast Growth Technology
Retail
Banking & Financial Services
Healthcare
Media
Telecom
Fast Growth Technology
Retail
Banking & Financial Services
Healthcare
Media
Telecom
Fast Growth Technology
Retail
Banking & Financial Services
Healthcare
Media
Telecom
Fast Growth Technology
Retail
Banking & Financial Services
Healthcare
Media
Telecom
Fast Growth Technology
Retail
Banking & Financial Services
Healthcare
Media
Telecom
Fast Growth Technology
Retail
Banking & Financial Services

Discover new ideas, insights & solutions

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Retailer Expands Support Channels and Availability, Increasing Online Sales by 36%

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Case Study

May 4, 2023

Transform Your Customer Experience, Act Now!

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