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talk to us

AI Operations & Bots

Reach new levels of operational excellence with RPA

Talk to an expert

Offload repetitive tasks, so people can focus on high value activities

Contact centers and back-office operations are chock-full of mundane, repetitive tasks that rarely require human intervention or decision making. Automating these manual and time-consuming tasks allows your people to do what they do best – add value to your customers and your business.

Whether it’s improving agent productivity by automating note taking and recommending next best actions or enhancing the efficiency of your back-office operations, our AI and Data Operations Solutions unlock significant value.

unstructured-data
After call work
After call work
Automate routine activities, including data input, call wrap up, promise tracking, thereby freeing up agent bandwidth.
Agent in work
Agent in work
Enable automated agent prompts, next best actions, note taking, and data look up for increased agent productivity.
Back-office operations
Back-office operations
Enable 24/7 processing and improve accuracy and efficiency – while lowering head count.
Document processing
Document processing
Streamline order to cash, vendor invoice, order management, and claims processing for seamless operations.
Data integration
Data integration
Synchronize disparate systems for cost savings and greater synergies.

#ResultsMatter

fortune-company

A Fortune 500 multinational e-commerce company

Tested AI/ ML algorithm training data and improved automation to drive superior CX

How we do it

We take a 3-step approach to automating processes, giving hundreds of hours back to decision-makers and allowing them focus on what matters most – delighting your customers. Here’s how

First, our center of excellence (COE) team conducts an onsite process evaluation.
Next, we determine the costs and efficiency score of each process to identify areas of improvement.
Finally, our team of bot-building experts automate inefficient and time consuming processes to deliver impact.

What sets us apart

AI operations & bots
Driving business outcomes in three critical areas: Revenue Acceleration, Cost Reduction, and Enhanced Customer Experience

Over 30 years of CX experience across multiple industries

KPI-driven delivery for consistent and measurable quality and exceptional CX

Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together

End-to-end expertise across hiring, training, operational execution, and workforce management

Discover new ideas, insights & solutions

Social-Media-Management-The-Value-of-Reinforcing-Online-Trust -Safety

Social Media Management – The Value of Reinforcing Online Trust & Safety

Blog

May 9, 2023

AI-Enabled-Training-Drives

AI Enabled Training Drives 16% Retail Sales Growth for Home Delivery Food Retailer During Call Volume Surge

Conversational AI

Case Study

March 15, 2023

Global-Fitness-Retailer-Adds-Language-and-Channel-Capacity-Achieving-50%-Monthly-Customer-Retention

Global Fitness Retailer Adds Language and Channel Capacity, Achieving 50% Monthly Customer Retention

Multilingual

Case Study

May 4, 2023

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