logo
  • Industries
    • Healthcare
    • Telecom & Media
    • Retail
    • Technology
    • BFSI
    • Utilities
    Linkedin-new-icon Instagram-Icon Facebook-Icon Youtube-Icon
    Navigation-Bottom-Element

    Explore our Services

    Digital CX

    • Omnichannel CX
    • AI Operations & Bots
    • Social Experience Management
    • SupportPredict Self Learning Knowledgebase
    • SupportPredict Agent AI
    • SupportPredict Self Service & Bots

    Resolution-Centered CX

    • Customer Acquisition
    • Customer Care & Retention
    • Account Management
    • Complaints Management
    • Technical Support
    • Billing & Collections
    • Back Office Processing

    Analytics & Consulting

    • Data Visualization
    • Advanced Analytics
    • Speech Analytics
    • Business Process Optimization
    • Business Transformation
    • Customer Journey Mapping

    Healthcare

    • Member Acquisition
    • Member Services
    • Provider Services
    • Improving Health Outcomes
    • Healthcare Advocacy
    • CMS Stars
  • Outcomes

    Helping you drive competitive advantage

    Business Outcomes

    Revenue Acceleration

    • Sales Acceleration
    • LTV Maximization

    Cost Optimization

    • IntelliAgent
    • Workforce Management
    • Process Consulting & Excellence
    • AI & Data Ops
    • Performance Analytics
    • Agent Health & Wellness

    Enhanced Experience

    • Social Experience Management
    • Omnichannel & Intelligent Steering
    • NPS Predictor
    • Churn Reduction
    • FCR Booster
    Linkedin
  • Locations

    Discover our global network locations

    • United States
    • Honduras
    • Mexico
    • Work from home
    • EMEA
    • United Kingdom
    • Ireland
    • Bulgaria
    • South Africa
    • India
    • Philippines
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
    Navigation-Bottom-Element
    Location1-img
    Location2-img
    Location3-img
    Location4-img
    Location5-img
    Location6-img
  • Insights

    Stay informed. Stay ahead.

    • All
    • Blogs
    • Case Studies
    • Healthcare Insights
    • Videos
    • Whitepapers
    • Glossary
    Latest whitepaper

    Reimagine Customer Experience Management on Social Media

    Download
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Business outcomes
    that underpin your growth

    Watch video
  • Careers

    Experience a new world of work

    • Life @ ResultsCX
    • Our Values
    • Careers Blog

    Explore Opportunities

    • United States
    • Honduras
    • Mexico
    • Philippines
    • Bulgaria
    • India
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
  • ESG

    For a better tomorrow

    • Environmental, Social, And Governance
    • Corporate Social Responsibility
    • R.E.A.L. Women
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
  • Why ResultsCX

    The ResultsCX difference

    • About us
    • Our Story
    • Leadership
    • R.E.A.L. Women
    • Technology Partners
    • Awards
    • News
    • Technology & Security
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Values that guide
    our teams everyday

    Watch video
  • UK / EMEA

    UK/EMEA

    • Banking
    • General Insurance
    • Consumer Credit
    • Fintech
    • Utilities
    • Private Equity
    • Start up/Scale up
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Values that guide
    our teams everyday

    Watch video
talk to us

LTV maximization

Extend and expand the lifetime value of your customers

Talk to an expert

Deepen engagement and monetize every opportunity

Acquiring new customers is essential to growing the business but retaining existing customers is just as important to maximizing customer lifetime value (LTV). Challenges like siloed data or poor personalization can come in the way of achieving this goal.

That’s where we come in.

Aided by market-leading customer intelligence and agent assist platforms, we take a holistic approach to maximizing ROI – deploying omnichannel engagement, personalizing cross-sell and upsell, and proactively mitigating customer churn.

#ResultsMatter

Global Edtech
Company

  • 31M
    Generated new sales pipeline

Leading US Cable Services Provider

  • 700K
    Additional annualized EBITDA generated

Global EdTech
Company

  • $17M
    Closed sales

Fortune 100 Cable/MSO Company

  • 37%
    Increase in average equipment revenue per sale

How we do it

Our digital-first approach focuses on improving customer convenience and personalization at every touch point. Meanwhile, our domain and client-specific agent training ensures seamless alignment with your brand. The two-pronged approach enables you to drive targeted process improvements, boost operational excellence, and nurture bottom line growth.

Increased customer lifetime value

  • Leverage customer LTV analytics for sales growth.
  • Nurture long term customer relationships by monitoring touchpoints across channels and customer journey.
  • Deploy omnichannel inbound and outbound engagement.
  • Empower agents with intelligent sales knowledgebase and in-call cross-sell and upsell recommendations for accelerated sales growth.

Customer retention

  • Use advanced predictive analytics to identify churn drivers and at-risk customers.
  • Augment agent productivity with sales knowledgebase and workflow-based assistance for proactive renewal outreach
  • Tap into in-call AI-driven renewal guidance powered by real time monitoring and churn analytics.

Delivering next-gen sales growth:
Our unique methodology


Insights

Data and analytics to drive targeted, proactive campaigns across the customer journey


Talent

AI-driven hiring and training to recruit and empower best-fit agents, and elevate the EX


Technology

A powerful ecosystem of people, tools, and processes to bring it all together seamlessly


Outcome

Agile, proactive campaigns and engagement, increasing customer satisfaction, loyalty and LTV

What sets us apart

AI operations & bots

Skilled agents, automation, AI, and digital-first support solutions, including our proprietary SupportPredict Self-Serve Platform and Knowledgebase, to personalize experiences and accelerate path to resolution

Over 30 years of CX experience across multiple industries

KPI-driven delivery for consistent and measurable quality and exceptional CX

Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together

End-to-end expertise across hiring, training, operational execution, and workforce management

Industries we serve

Healthcare
Healthcare
Fast Growth Technology
Fast Growth Technology
Retail
Retail
Banking, Financial Services & Insurance
Banking, Financial Services & Insurance
Media
Media
Telecom
Telecom

Awards & recognition

We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX

Everest-CX-2024

Discover new ideas, insights & solutions

AI-Enabled-Training-Drives

AI Enabled Training Drives 16% Retail Sales Growth for Home Delivery Food Retailer During Call Volume Surge

Conversational AI

Case Study

March 15, 2023

Retail-Giant-Reimagines-Agent-Training

Retail Giant Reimagines Agent Training, Accelerates KPI Achievement by 67%

Operational Excellence

Case Study

March 15, 2023

Robotic-Process-Automation-Targets-Order-Failures

Robotic Process Automation Targets Order Failures and Helps Cable Provider Unit Increase Sales by 90%

Operational Excellence

Case Study

March 30, 2023

redefine-customer
Redefine
Customer
Experience
Strategies

Talk to us

Home
Outcomes
Insights
Careers
ESG
About Us
Contact

©2023 All Rights Reserved. ResultsCX

Privacy Policy
Site Map