LTV maximization

Extend and expand the lifetime value of your customers

Deepen engagement and monetize every opportunity

Acquiring new customers is essential to growing the business but retaining existing customers is just as important to maximizing customer lifetime value (LTV). Challenges like siloed data or poor personalization can come in the way of achieving this goal.

That’s where we come in.

Aided by market-leading customer intelligence and agent assist platforms, we take a holistic approach to maximizing ROI – deploying omnichannel engagement, personalizing cross-sell and upsell, and proactively mitigating customer churn.

#ResultsMatter

Global Edtech
Company

Leading US Cable Services Provider

Global EdTech
Company

Fortune 100 Cable/MSO Company

How we do it

Our digital-first approach focuses on improving customer convenience and personalization at every touch point. Meanwhile, our domain and client-specific agent training ensures seamless alignment with your brand. The two-pronged approach enables you to drive targeted process improvements, boost operational excellence, and nurture bottom line growth.

Increased customer lifetime value

Leverage customer LTV analytics for sales growth.
Nurture long term customer relationships by monitoring touchpoints across channels and customer journey.
Deploy omnichannel inbound and outbound engagement.
Empower agents with intelligent sales knowledgebase and in-call cross-sell and upsell recommendations for accelerated sales growth.

Customer retention

Use advanced predictive analytics to identify churn drivers and at-risk customers.
Augment agent productivity with sales knowledgebase and workflow-based assistance for proactive renewal outreach
Tap into in-call AI-driven renewal guidance powered by real time monitoring and churn analytics.

Delivering next-gen sales growth:
Our unique methodology

What sets us apart

Skilled agents, automation, AI, and digital-first support solutions, including our proprietary SupportPredict Self-Serve Platform and Knowledgebase, to personalize experiences and accelerate path to resolution

Over 30 years of CX experience across multiple industries

KPI-driven delivery for consistent and measurable quality and exceptional CX

Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together

End-to-end expertise across hiring, training, operational execution, and workforce management

Industries we serve

Healthcare

Fast Growth Technology

Retail

Banking, Financial Services & Insurance

Media

Telecom

Awards & recognition

We have been recognized a leader across all aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX