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Modern customers, especially Gen Z and millennials, prefer social channels when engaging with businesses. What’s more, they expect quick responses and a seamless experience across channels.
Proliferating social media sites, resource constraints, growing volumes, and the need for extended coverage hours can get in the way of implementing a comprehensive social media experience. We get it.
That’s why our Social Experience Management offering blends skilled social media teams with next-gen monitoring and analytical tools to help you deliver the experience your customers expect.
As a customer-centric organization, you are passionate about delivering a seamless brand experience across social channels.
Our Social Care teams and vendor agnostic tools monitor customer feedback, ratings, reviews, questions, and issues across channels – proactively engaging with customers in an authentic, effective, and impactful way.
Promote content that represents your brand advantageously. Reduce negative mentions. Build customer loyalty and increase lifetime value. That’s a tall order, no doubt. But that’s what we do.
Our Reputation Management solutions focus on influencing and managing community conversations that involve your brand, products, or services – wherever they occur online.
Social media community and content moderation is the fastest growing area of social support today. But businesses may face hurdles in moderating large volumes of content across multiple social environments.
We blend our AI-based SupportPredict Knowledge Management System with human moderation across:
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Work with our experts to develop a social media playbook across platforms
Leverage best practices from brands doing well and implement proven strategies
Build a centralized social media support team to monitor and execute first touch response
Serve your customers on their social channel of choice
Continue to look for new and better ways to serve your customers more seamlessly based on on-going analytics
