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talk to us

Billing & collections

Resolution-centered billing & collection for better outcomes

Talk to an expert

Fuse analytics with empathetic human touch

Economic uncertainty and volatility are the new norm. Increasing cash flows and reducing receivables during these unpredictable times is important for success. We are here to help.

We bring deep collections expertise across verticals and support channels. As your CX partner, we take a collaborative approach to create process efficiencies, identify opportunities for innovation and automation, and share best practices — in turn, improving agent and customer experience and delivering desired outcomes. Most importantly, we do all this while adhering to the highest standards of regulatory compliance, quality assurance, and data security.

billing-collections

#ResultsMatter

Leading telecom company

  • 9.05M Collected in 2022 – exceeded target
  • 98% Collections recovery rate
  • 56% Paid-in-full collection – exceeded target

A fortune 100 healthcare client

  • Handled high call volumes – 32,000 calls in 2022
  • Evaluated and identified trends for continuous improvement
  • Deployed analytics and enhanced reporting for customer-centric outreach
billing-how-we-do-it

How we do it

Our agents serve as an extension of your brand, handling calls in 16 languages to resolve outstanding customer obligations. Our proven approach to hiring, training, and engagement, coupled with our AI-powered agent assist solution, drives top notch performance.
Staffing
Staffing
Building a ramp plan that meets your needs
Talent Acquisition
Talent Acquisition
Hiring the right agent using a billing and collections profile
Training, Engagement & Performance
Training, Engagement & Performance
Training and engaging agents in our empathetic, customer-centric approach, and rewarding top performers for higher retention
Technology
Technology
Enhancing employee experience with technology for frictionless CX

Delivering next-level billing and collections support

  • Training our agents in empathetic conversations and compliance - HIPAA, HITRUST, Fraud Waste Abuse (FWA) Awareness, and Security Awareness
  • Empathetic approach for needs-focused customer conversations and advocacy, bringing knowledge and compassion to every interaction
  • A strong pipeline of agents across locations and in our WAH practice, recruited across regional and national markets
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What sets us apart

AI operations & bots
Driving business outcomes in three critical areas: Revenue Acceleration, Cost Reduction, and Enhanced Customer Experience

Over 30 years of CX experience across multiple industries

KPI-driven delivery for consistent and measurable quality and exceptional CX

Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together

End-to-end expertise across hiring, training, operational execution, and workforce management

Discover new ideas, insights & solutions

Outbound-Offers-Convert-Initially-Rejected-Cable-Customers-and-Improve-NPS-by-nearly-60%

Outbound Offers Convert Initially Rejected Cable Customers and Improve NPS by Nearly 60%

Outbound

Case Study

March 30, 2023

Robotic-Process-Automation-Targets-Order-Failures

Robotic Process Automation Targets Order Failures and Helps Cable Provider Unit Increase Sales by 90%

Operational Excellence

Case Study

March 30, 2023

Outbound-Program-for-Telecom-Provider-Increases-Sales-by-80%

Outbound Program for Telecom Provider Increases Sales by 80%

Outbound

Case Study

May 4, 2023

Transform Your Customer Experience, Act Now!

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