Explore Opportunities
In a crowded market with high churn, tightening margins, and strict regulations, Media and Telecom brands need more than retention—they need sustainable growth. That means transforming every customer interaction into an opportunity to build loyalty, increase ARPU, and stay ahead of the competition.
ResultsCX, with its 20+ years of CXM expertise, helps you turn every support interaction into an opportunity to upsell, cross-sell, and deepen loyalty.
With Agent AI, speech analytics, and reporting tools, we optimize operations, ensure compliance, and enhance engagement.
The result? Stronger agent performance, higher satisfaction, and increased ARPU for sustainable growth.
Combat churn with full-lifecycle strategies, AI-assisted save scripts, and agents trained in consultative selling—not just care. Proven with global telecom and media brands, our approach drives higher net saves and protects ARPU—without relying on heavy incentives.
Drive revenue with a low-cost, high-impact, and low-CAC channel that keeps NPS high. Our TCPA-compliant outbound engine delivers 6x higher RPCs and scales up to 180 calls per hour.
Tackle low connect rates and regulatory risk with AI-enhanced outreach, right time-to-connect data, and expert-managed dialer ops. With just 60 specialists, we’ve serviced 3M+ accounts, tripled conversion in eight weeks, and cut idle time—delivering smarter, faster, fully compliant collections at scale.
Pinpoint root causes and boost loyalty with interaction and verbatim analytics that upskill agents and drive proactive care. Our segmentation-led approach reduces passives and detractors early—even when the first touchpoint begins with a complaint.
Resolve issues and upsell with empathy—boosting RGUs and ARPU through a seamless, customer-first experience. AI ensures consistency and scale across every interaction.
Enhance your digital CX with 25,000+ skilled customer experience associates, delivering seamless, personalized journeys with the human touch customers expect.
Engagement hubs
Calls handled annually
Skilled customer experience associates
Turn FTC’s Click-to-Cancel rule into your competitive edge with compliant, conversion-focused CX that retains more customers and builds trust.
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
Even as the Telecom industry continues to experience solid growth, heightened competition, rapid commoditization, and consumer demand for hyper personalized experiences threaten to erode margins. One misstep, at any stage of the customer journey – be it during onboarding, billing, or tech support – can drive customers into the arms of the competition.
Clearly, overhauling Customer Experience Management (CXM) strategies is key to service providers’ survival and growth. Traditional customer service paradigms will not cut it anymore. Success lies in adopting digital-first engagement driven by technologies such as Robotic Process Automation (RPA) and AI, while simultaneously developing an in-depth understanding of evolving customer expectations using analytics.
This whitepaper dissects the pressing CX challenges confronting the Telecom industry. It also unveils transformative strategies that can help service providers not only meet but also anticipate and exceed customer expectations.
Join us on this exploratory journey as we chart the roadmap for next-gen Telecom experiences. You'll uncover the nuances of prioritizing digital investments, designing holistic CX journeys, and creating omnichannel experiences, to convert customers into brand ambassadors.
Download the whitepaper now and lead the new CX paradigm!
Even as the Telecom industry continues to experience solid growth, heightened competition, rapid commoditization, and consumer demand for hyper personalized experiences threaten to erode margins. One misstep, at any stage of the customer journey – be it during onboarding, billing, or tech support – can drive customers into the arms of the competition.
Clearly, overhauling Customer Experience Management (CXM) strategies is key to service providers’ survival and growth. Traditional customer service paradigms will not cut it anymore. Success lies in adopting digital-first engagement driven by technologies such as Robotic Process Automation (RPA) and AI, while simultaneously developing an in-depth understanding of evolving customer expectations using analytics.
This whitepaper dissects the pressing CX challenges confronting the Telecom industry. It also unveils transformative strategies that can help service providers not only meet but also anticipate and exceed customer expectations.
Join us on this exploratory journey as we chart the roadmap for next-gen Telecom experiences. You'll uncover the nuances of prioritizing digital investments, designing holistic CX journeys, and creating omnichannel experiences, to convert customers into brand ambassadors.
Download the whitepaper now and lead the new CX paradigm!
