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talk to us

Driving CX excellence across the UK and Europe

Your trusted partner for unparalleled customer experience solutions!

TALK TO AN EXPERT
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Complaints Outlook 2024
Navigate the evolving complaints landscape and unlock the secrets
to tranforming your complaints to strategic opportunities.
Download the report
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Driving CX
Excellence
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Driving CX excellence
across the UK and Europe
Your trusted partner for unparalleled
customer experience solutions!
TALK TO AN EXPERT
Next
Complaints
Outlook 2024

The UK and Europe embody distinct social, economic, and cultural narratives. While this inherent diversity poses significant challenges to establishing a unified customer experience, it also presents considerable opportunities for companies to craft bespoke experiences that resonate both locally and globally.

ResultsCX is one of the largest Customer Experience Management (CXM) providers in the UK and Europe, with a workforce exceeding 6,000 people. Our robust onshore (UK&I), nearshore (Bulgaria), and offshore (South Africa, India, Philippines) capabilities enable us to support leading UK companies effectively. In the UK, our stellar clientele includes 8 of the top 10 banks, 6 of the top 10 general insurers, 2 of the top 5 energy companies, and 3 of the top 6 water companies.

Our digital-led approach drives measurable outcomes by expertly managing complex, high-volume customer interactions, ensuring excellence throughout the complaints journey, and transforming your customer experience.

 

#ResultsMatter

Revenue Acceleration. Cost Optimisation. Enhanced Experience.

  • Backed by 6,000 agents serving 60+ clients in the region, we offer the scale and capabilities needed to set up and run some of UK and Europe’s largest customer service operations.
  • Our AI-driven hiring, training and agent empowerment solutions enable seamless scalability and resolution-centered experiences.
  • Ensuring complaints excellence is a top priority for us. We have successfully executed 400+ complaints projects in the last five years.

CX Solutions across customer lifecycle

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Customer
Acquistion
Lean into customer acquisition strategies that power growth
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Customer
Support
Streamline customer engagement, boost customer satisfaction and loyalty
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Complaints
management
Turn customers into brand advocates with resolution-centered experiences
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Back Office
Fuse digital technologies with process expertise to drive CX success
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Tech
Support
Tap into efficient, reliable support when and where needed
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Advanced
Analytics
Improve CX outcomes with interaction and performance analytics
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ResultsCX welcomes Huntswood

With the recent acquisition of Huntswood, the UK-based consulting and customer solutions company, we have significantly expanded our service capabilities for the BFSI and Energy and utilities sector. As a market leader in complaint management, remediation, and fraud resolution, Huntswood brings specialized capabilities and also extends our presence into South Africa, an increasingly sought-after offshoring destination for customer-centric work.

Explore Huntswood

Operating across verticals

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ecommerce

Banking

Customer experiences that blend digital innovation with human interaction, ensuring compliance and integrity.

General Insurance

Agile, digitally driven CX strategy to elevate the customer journey while streamlining costs.

Consumer Credit

With customers expecting more, focus on creating a personalized customer experience strategy that truly stands out.

Fintech

Compliant, scalable customer experience for rapid sustainable growth led by a team of financial services experts

Utilities

Guiding our clients through the complexities of regulatory challenges and helping them deliver unparalleled experiences.

Private Equity

Private equity success is built on value creation. Partner with ResultsCX to improve operational efficiency, transform customer experiences, and enhancing profitability.

Startup Scaleups

Tailored outsourcing services to meet all your needs across end-to-end customer lifecycle
Explore what’s possible
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How we do it

We take a holistic approach to CXM, blending digital-first engagement with the human touch, to deliver outstanding omnichannel experiences – all while maintaining a steadfast focus on quality and compliance. Our right-shore global delivery model comprising onshore, nearshore, offshore, and work-from-home teams, optimizes costs and ensures the agility required to rapidly adapt to changing customer preferences.

ResultsCX UK and Europe Locations

Onshore

2,000+ agents across four locations in the UK and Ireland

Nearshore

1,750+ agents across two locations in Bulgaria

Offshore

2,200+ agents across two centers in South Africa

Visit our EMEA page

Complaints management excellence

Impact customer retention, advocacy, and satisfaction with high quality, resolution-centered experiences                 

Learn more

CXM’s Coming of Age: “Skin in the Game” Taking Center Stage

Download Whitepaper

Delivering results that matter

#ResultsMatter

Explore

Fintech Giant Capitalizes on Untapped Markets Across Europe and Uncovers $30M in Additional Revenue

Case Study

February 21, 2024

Global-Fitness-Retailer-Adds-Language-and-Channel-Capacity-Achieving-50%-Monthly-Customer-Retention

Global Fitness Retailer Adds Language and Channel Capacity, Achieving 50% Monthly Customer Retention

Multilingual

Case Study

May 4, 2023

Low-cost-Airline-Uses-Analytics-to-Improve-CSAT-by-18%

Low-cost Airline Uses Analytics to Improve CSAT by 18%

Multilingual

Case Study

May 4, 2023

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ResultsCX impact

As a purpose-led company, we strive to measure our impact through an ESG lens. Our focus is on improving resource efficiency, advancing inclusivity, and accelerating transparency in our daily operations. By continually evaluating and refining our strategy, assessment tools, and training, we aim to grow sustainably while positively impacting our people, communities, and the planet.

Learn more
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Check out career opportunities in the UK and Europe

Contribute to our highly motivated teams, make a difference in the lives of millions of customers.

The ResultsCX Way
Join Us

Where to find us

London

Second Floor Berkeley Square House, Berkeley Square, London W1J 6BD

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Reading

Huntswood
Abbey Gardens Abbey Street
Reading Berkshire RG1 3BA

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Glasgow

Huntswood
Empire House 131 West Nile Street
Glasgow G1 2RX

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