ResultsCX Philippines

Powerful combination of modern facilities and outstanding talent

With a nearly 100% literacy rate and 17 colleges and universities in nearby locations, Metro Manila offers top-notch local talent. A supportive government highly accommodating to global contact centers ensures robust security and transportation to facilitate access to contact center workplaces.

ResultsCX operates four sites in Pasig – Q Plaza, Silver City, Results Alaska, and Alaskaland. Part of the metropolitan area of Manila, the country’s capital, Pasig is only a 30-minute drive from Ninoy Aquino International airport. Our easily accessible sites are surrounded by offices, eateries, upscale housing, and mall complexes. We also offer two other sites in Philippines – one in Mactan Newtown island, Cebu and the other in Lipa, Batangas.

06

CX centers

23

Training rooms

7282

Production seats

Check out career opportunities in the Philippines

Contribute to our highly motivated teams, make a difference in the lives of millions of customers.

Our facilities

Manila

ResultsCX Q Plaza, Silver City, Alaska, and Alaskaland provide a high-energy, positive work environment where leaders maintain a safe and engaging environment with an open-door policy—welcoming new ideas, suggestions, and concerns. Our agent teams consistently achieve and exceed performance targets within customer care, technical support, and back office. The Alaska site has a longstanding partnership with the Makabata School Foundation, which provides monetary and educational support to students and faculty members.

Lipa, Batangas

ResultsCX Lipa has secure, branded work areas where agents are immersed in our clients’ culture and values. Our agent teams are highly experienced representing major U.S. brands spanning healthcare, telecommunications, media and entertainment, and retail verticals. All teams consistently perform at the top of vendor scorecards.

Newtown, Cebu

ResultsCX Newtown offers a high-energy environment. A major hub for ResultsCX Home Office, our Newtown location has emerged as an innovator for achieving effective virtual engagement with work-at home employees using social media platforms and tech solutions.

The Newtown team sponsors a local orphanage and area schools through annual furniture and equipment drives. They also helped rebuild a local elementary school after it was devastated by Typhoon Haiyan in 2013.

What sets us apart

Modern spaces and amenities

With 24/7 security and modern, open spaces, cafés, nap rooms, large break rooms, and a clinic for employees, our workspaces support innovation and collaboration in a laid-back environment.

People-first approach

Our harmonious culture nurtures people development and ensures high retention, resulting in better key performance indicators (KPIs).

Training and cross skilling

Our cross-skilling and flex advocate models enable increased call-handling capabilities to support Media, Entertainment & Communications, including cable and streaming, as well as rapid ramp up and ramp down.