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Retail

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Digitally influenced and outcome driven CX solutions

Retail customer journeys are becoming increasingly intricate. Not only do consumers expect highly personalized, and seamless support available to them all the time, across every channel, they also demand consistent experience regardless of the platform or the device they use. Success in today’s retail landscape hinges on delivering these omnichannel experiences by leveraging the right blend of AI, analytics, and automation, complemented by empathetic human support.

At ResultsCX, we are guided by a customer-first approach and a deep understanding of your business and brand goals. As your strategic partner, we work in partnership with you to create solutions that help you improve handling times, first call resolutions, CSAT, and NPS leading to increased customer lifetime value (CLTV) and market share.

Download the Retail CX solutions brochure.

Unify-Scale-Experiences

AI-driven, hyper-personalized omnichannel support drives retail advantage

consumers say poor customer service experience will stop them from making a repeat purchase*
1 %
consumers expect to interact with someone immediately when they contact a company*
1 %
consumers expect consistent interactions across departments*
1 %
*State of the AI Connected Customer by Salesforce

Where we help

Digital CX enhanced by 7000+ live-agent support

We complement our digital CX services with a skilled team of 10,000+ live agents allowing you to deliver a seamless and personalized customer journey with a human touch to your customers

Highly personalized, AI-powered experience

We decode customer journey maps to meet customers where they are, deploy techniques such as conversational AI and digital deflection, and deliver immediate and highly personalized experience leading to instant gratification, customer stickiness and loyalty

Cost optimization, operational flexibility and scalability

We integrate omnichannel strategies, implement cutting-edge workforce management practices, combine our agents' expertise with AI, and help you adapt to seasonal demands, and scale efficiently - all while keeping costs in check

Analytics-led customer insights

We leverage AI, automation, and advanced analytics to transform your customer data into strategic insights, and empower you to deliver superior outcomes in CX, growth, performance, compliance, and process improvements

Fraud, trust & safety

Through rigorous order verification processes, scrutinized hiring practices, comprehensive talent training, and advanced security measures, we help you eliminate fraud, ensuring trust and safety of both your business and the consumers

Retention and loyalty programs

We analyze the voice of the customer, and unlock behavioral patterns including churn indicators and develop tailored strategies that lead to increased customer satisfaction, loyalty, and business growth

GET in Touch

Discover the key trends shaping Retail CX in 2025, from the growing adoption of outsourcing to the transformative role of AI and personalization.

DOWNLOAD THE EBOOK

#ResultsMatter

Global eCommerce Leader

A strong back-office order verification team to prevent fraud
Protected annually with our team’s order review proces
$ M+
Saved each year by overturning fraudulent orders
$ 0 M
Approval accuracy and 97% fraud catch rate
0 %

Our services​

Rocketship-Featured

Revenue Acceleration

  • B2B and B2C sales
  • Qualification
  • Collections
  • Retention
  • Inbound & Outbound Sales Operations
  • Sales Renewals
  • Loyalty Program Support
  • Customer Win-back
Cost-Reduction-Icon

Cost Optimization

  • End-to-end Customer Service
  • End-to-end Seller Support
  • KYC & Due Diligence
  • Fraud Prevention
  • Workforce Management
  • AI & Chatbot Model Training
  • Translation Services
  • Content Management & Review Moderation
  • Dynamic Agent Training
  • Call Transfer Rate Reduction
  • Process Automation
  • Enterprise Tech Support
Rocketship-Icon

Enhanced Experience

  • Omnichannel Customer Support and Channel Optimization
  • Sentiment Analytics
  • Call Driver and Repeat Call Analytics
  • Customer Churn Mitigation
  • Lean Six Sigma
  • Customer Journey Mapping
  • VoC Analytics
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We help over

75 global brands

accelerate revenue, optimize cost, and enhance customer experience

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Frustrated by fraud’s impact on your bottom line?

Our expert solutions seamlessly align people, process, and technology, helping retailers protect their businesses and foster customer trust.

Learn more

How we do it

Customer Focus

Advanced analytics across multiple platforms to understand customer needs and propensity to convert

Elevated Experiences

Combining analytics, intelligence and workflow tools to curate the desired experiences, including identifying bottlenecks and pre-empting service disruption

Agent Enhancement

AI-driven, next-gen platforms for agent training, equipping agents with real-time support in the form of conversation-driven assistants, guided workflows and AI-based dashboards

Workforce Readiness

Market leading seasonal ramp-up capabilities and a database of 20,000+ highly skilled agents. Bespoke referencing and vetting ensure top-tier resource quality

Retail CX solution brochure

Comprehensive CX solutions for effective business transformation

Our end-to-end capability means our work and recommendations are informed by a complete view of your business and its priorities. For our clients, this means:

  • Tech-related recommendations which cut through the complexity and enable the outcomes you need, implemented in an open partnership with you
  • Process recommendations that address fraud, trust & safety challenges, and utilize technology effectively to ensure compliance, mitigate risks, and enhance operational efficiency
  • An omni-channel approach complemented by a deep understanding of what good outcomes look like for customers across all channels and geographies

This incisive, cross-cutting knowledge has helped us delight our clients and their customers for nearly 30 years.

Awards & recognition

We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX

Everest-CX-2024 copy

Discover new ideas, insights & solutions

Social-Media-Management-The-Value-of-Reinforcing-Online-Trust -Safety

Social Media Management – The Value of Reinforcing Online Trust & Safety

Blog

May 9, 2023

Leading-Retailer-Leans-into-Customer

Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%

Customer Journey Mapping

Case Study

March 15, 2023

Retailer-Expands-Support-Channels-and-Availability-Increasing-Online-Sales-by-36%

Retailer Expands Support Channels and Availability, Increasing Online Sales by 36%

Omnichannel

Case Study

May 4, 2023

Explore more insights

Transform Your Customer Experience, Act Now!

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