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Retail customer journeys are becoming increasingly intricate. Not only do consumers expect highly personalized, and seamless support available to them all the time, across every channel, they also demand consistent experience regardless of the platform or the device they use. Success in today’s retail landscape hinges on delivering these omnichannel experiences by leveraging the right blend of AI, analytics, and automation, complemented by empathetic human support.
At ResultsCX, we are guided by a customer-first approach and a deep understanding of your business and brand goals. As your strategic partner, we work in partnership with you to create solutions that help you improve handling times, first call resolutions, CSAT, and NPS leading to increased customer lifetime value (CLTV) and market share.
Download the Retail CX solutions brochure.
We complement our digital CX services with a skilled team of 7,000+ live agents allowing you to deliver a seamless and personalized customer journey with a human touch to your customers
We decode customer journey maps to meet customers where they are, deploy techniques such as conversational AI and digital deflection, and deliver immediate and highly personalized experience leading to instant gratification, customer stickiness and loyalty
We integrate omnichannel strategies, implement cutting-edge workforce management practices, combine our agents' expertise with AI, and help you adapt to seasonal demands, and scale efficiently - all while keeping costs in check
We leverage AI, automation, and advanced analytics to transform your customer data into strategic insights, and empower you to deliver superior outcomes in CX, growth, performance, compliance, and process improvements
Through rigorous order verification processes, scrutinized hiring practices, comprehensive talent training, and advanced security measures, we help you eliminate fraud, ensuring trust and safety of both your business and the consumers
We analyze the voice of the customer, and unlock behavioral patterns including churn indicators and develop tailored strategies that lead to increased customer satisfaction, loyalty, and business growth
accelerate revenue, optimize cost, and enhance customer experience
The nature of service provided by ResultsCX Bulgaria to Echelon Fitness is both customer service as well as sales. Our direct sales line published on our website feeds directly into their agents. They have provided Echelon with gross sales in excess of $1.6M over the past year and a half.
The management team is excellent to work with and they take ownership of the account and treat our business as if it were their own."
Advanced analytics across multiple platforms to understand customer needs and propensity to convert
Combining analytics, intelligence and workflow tools to curate the desired experiences, including identifying bottlenecks and pre-empting service disruption
AI-driven, next-gen platforms for agent training, equipping agents with real-time support in the form of conversation-driven assistants, guided workflows and AI-based dashboards
Market leading seasonal ramp-up capabilities and a database of 20,000+ highly skilled agents. Bespoke referencing and vetting ensure top-tier resource quality
Our end-to-end capability means our work and recommendations are informed by a complete view of your business and its priorities. For our clients, this means:
This incisive, cross-cutting knowledge has helped us delight our clients and their customers for nearly 30 years.
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
