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Every self-service interaction is an astoundingly personalized customer experience.
SupportPredict Self Service and SupportPredict Bots – our machine learning-powered digital support solutions do the heavy lifting for you – helping you deliver hyper personalized experiences.
Interactive Tutorials
Troubleshooting
Adaptive FAQs
Interactive Guides
Custom Application
Videos
Predictive Guidance in Self-service
Resolution Flow in Agent AI
Seamless Self-service to Agent Bridge
SupportPredict Self Service enables customers to tap into the answers they need through search, voice, or Bots.
Content is delivered in four consumable formats to accommodate every user’s learning style.
Adaptive FAQs
Videos
Interactive Guides
Tutorials
SupportPredict Bots are built to lead customers and agents alike to the right knowledgebase content, so customers can get the answers they need quickly and efficiently. Natural language understanding, automated call flow, AI-powered scoring, and filtering capabilities allow Bots to zero-in on the information with the greatest probability to resolve the customer need. Bots also make it easy for customers to transition from Self Service to live agent support.
On the agent support front, Bots provide an instant view of customer interaction history and next best actions to empower agents and elevate the CX.
average digital containment
per month average savings with Self Service
per month savings in customer engagement costs with Bots
Perfect blend of AI and human intelligence
Sophisticated platform developed by CX experts
Machine learning and customer journey insights for continuous refinement and analytics for actionable insights
