Healthcare interactions are different from other kinds of customer care. Member-consumers often need assistance navigating a complex health system while coping with health issues that are impeding their quality of life.
We blend deep domain knowledge with industry-leading recruitment and training programs to offer licensed advocates who are equipped to provide personalized, empathetic, and proactive member support.
From member engagement to enrollment, claims, and back-office support, our large pool of trained advocates flex with your requirements, ensuring smooth ramp up while reducing costs.
As a strategic partner, we pride ourselves in being able to adapt to your fluctuating needs throughout the year. Our one-of-a-kind “Street to Seat” initiative helps us ramp more efficiently for the OEP/AEP season while maintaining consistent, optimal service for you and your members.
The program focuses on recruiting advocates and providing pre-licensing education to produce successful licensed advocates, cutting down on lead time to recruit and train new talent, enabling quick ramp up for the OEP/AEP season, and elevating both quality standards and member satisfaction.
Our healthcare career path model is designed to create an ideal career path for advocates and leaders looking for swift career and financial growth – from progressively handling Outbound Member Engagement, Inbound Member/Provider Services, and Claims & Backoffice Operations to becoming Enrollment/Licensed Agents.
Client specific training coupled with cross training – spanning sales to customer service – ensures that our advocates can successfully handle both peak and off-peak volume.
Over 30 years of CX experience across multiple industries
KPI-driven delivery for consistent and measurable quality and exceptional CX
Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together
End-to-end expertise across hiring, training, operational execution, and workforce management