Member acquisition

Empathetic peak and off-peak support to improve enrollment and elevate the member experience

Outcome-driven services across the member lifecycle

Healthcare interactions are different from other kinds of customer care. Member-consumers often need assistance navigating a complex health system while coping with health issues that are impeding their quality of life.

We blend deep domain knowledge with industry-leading recruitment and training programs to offer licensed advocates who are equipped to provide personalized, empathetic, and proactive member support.

From member engagement to enrollment, claims, and back-office support, our large pool of trained advocates flex with your requirements, ensuring smooth ramp up while reducing costs.

Explore our healthcare lead generation service

Dedicated centralized licensing department

Oversees licenses, renewals, and advocate appointments
Houses over 5000 advocate files and 32,000 licenses
Acts as 50-state purchasing platform for new licenses and renewals
Syncs with National Producers Database to update advocate license and appointment data
In house pre-licensing school accelerates path to licensing
Partnership with licensed staffing experts offers access to an expanded pool of advocates

Steady state advocates

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Peak season advocates

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Unique street to seat initiative

As a strategic partner, we pride ourselves in being able to adapt to your fluctuating needs throughout the year. Our one-of-a-kind “Street to Seat” initiative helps us ramp more efficiently for the OEP/AEP season while maintaining consistent, optimal service for you and your members.

The program focuses on recruiting advocates and providing pre-licensing education to produce successful licensed advocates, cutting down on lead time to recruit and train new talent, enabling quick ramp up for the OEP/AEP season, and elevating both quality standards and member satisfaction.

Our healthcare career path model is designed to create an ideal career path for advocates and leaders looking for swift career and financial growth – from progressively handling Outbound Member Engagement, Inbound Member/Provider Services, and Claims & Backoffice Operations to becoming Enrollment/Licensed Agents.

Client specific training coupled with cross training – spanning sales to customer service – ensures that our advocates can successfully handle both peak and off-peak volume.