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Analytics & Consulting

Build an intelligent, data-driven CX organization

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Unlock value for your customers and the business

True value lies in embedding analytics at every point of interaction across the customer journey.

With three decades of customer experience management (CXM) expertise, we help you harness the latest technologies and apply analytics across the customer journey, increasing satisfaction and improving loyalty.

Our customer-focused approach is designed to build an intelligent and information-driven CX organization that leverages data-driven decision making – from customer acquisition to servicing and beyond – ultimately leading to better processes and outcomes.

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How we do it

Our Analytics & Consulting Services encompass solutions spanning Trend, Tactical, Growth, and Intensive Analytics to progressively lead your organization to superior outcomes. From solving CX challenges to seizing opportunities to sparking innovation and growth. Using AI, automation, and advanced analytics, our solutions convert data into strategic insights to identify key performance drivers and opportunities for growth across agent coaching, performance, compliance, and process improvement.

Our Services

  • AC-Data-Visualization
    Data Visualization
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    Advance Analytics
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    Speech Analytics
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    Business Transformation
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    Customer Journey Mapping
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    Business Process Optimization

Make social media your CX superpower

Get a complimentary social media analysis

Reimagine Customer Experience on Social Media

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Take CX to new heights

21,000+

Employees worldwide

39M

Self-service engagements per year

10,000+

Home-Office agents

16

Language capability

93%

Customer retention

08

Average tenure of top 10 clients

150M

Calls handled per year

Discover new ideas, insights & solutions

Analytics-Boost-Customer-Retention

Analytics Boosts Customer Retention and Increases Annual Revenue by $1.27 Million for Streaming Media Giant

Operational Excellence

Case Study

March 15, 2023

Leading-Retailer-Leans-into-Customer

Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%

Customer Journey Mapping

Case Study

March 15, 2023

Low-cost-Airline-Uses-Analytics-to-Improve-CSAT-by-18%

Low-cost Airline Uses Analytics to Improve CSAT by 18%

Multilingual

Case Study

May 4, 2023

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