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Every patient deserves a smooth, stress-free start to their healthcare journey. But for most health systems, patient access is still fragmented, manual, and not ready for scale.
ResultsCX blends advanced automation with compassionate expertise—and a proven approach to knowledge transfer, SOP standardization, and change management—to remove barriers, accelerate revenue, and deliver the seamless experiences patients, staff, and stakeholders expect.
CSAT on access-related interactions
Annual access interactions managed
Faster average time-to-appointment
Most patient access programs struggle with siloed SOPs, inconsistent training, and outdated “side-by-side” processes—often relying on paper binders and tribal knowledge. ResultsCX systematically walks you through readiness assessment and change management, so you can:
Consolidate and standardize SOPs across locations and teams
Digitize and optimize knowledge transfer for faster onboarding and fewer errors
Deliver continuous, persona-based training that reduces speed-to-proficiency and empowers your staff
Integrate systems and workflows to eliminate manual work and prepare for external partnerships or investor-driven growth
We blend automation and human support to streamline check-in, insurance verification, prior authorization, and payment processes—delivering same-day authorizations, multichannel payment options, and reduced administrative burden.
Clients see a $30M increase in monthly collections, a 54% reduction in AR days, and improved satisfaction for both patients and staff.
Absolutely. By automating referrals, eligibility checks, and billing, we free up your staff to focus on patient care and high-value tasks.
