Technology Tools & Accelerators AI-driven customer intelligence Omnichannel outreach Outcomes Delivered Cross sell and upsell to accelerate acquisition and increase stickiness

Technology Tools & Accelerators Customer churn analytics Sales knowledge Agent guidance Outcomes Delivered High-risk customer targeting, effective win-back strategies, and personalized communication

Revenue Acceleration

Turbocharge sales with omnichannel engagement and analytics

Transform your contact center into a revenue generator

With high customer acquisition costs and declining loyalty, brands must make the most of every touch point.

Delivering a frictionless omnichannel experience that not only meets customers’ immediate needs but also anticipates future requirements is foundational to success. That’s exactly what we do.

Our CX solutions maximize revenue opportunities at every stage of the customer journey. From targeted customer-acquisition initiatives at the beginning, to cross-selling and upselling in the middle, to proactive customer retention at the end of the lifecycle.

#ResultsMatter

Edtech Company

17M
Closed Sales

US Cable Service Provider

700K
Additional annualized EBIDTA

Fortune 100 Cable company

37%
Increase in average equipment revenue per sale

Telecom Major

96%
Upsell success rate

Global Fitness Retailer

50%
Monthly retention rate

Food Retailer

7%
Increase in average cart value

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How we do it

Utilize our next-gen solutions to engage with your customers on a channel of their choice, at a time convenient to them. By blending process mapping with digital support pathways, AI-driven platforms, and human intelligence, they enable you to meet your customers wherever they, are and tap into revenue opportunities across the lifecycle.

Acquisition & Onboarding

Technology Tools & Accelerators

Tech-driven customer intelligence, segmentation, and channel mix allocation
Omnichannel engagement

Outcomes Delivered

High-volume, high-quality customers

Value Maximization

Technology Tools & Accelerators

AI-driven customer intelligence
Omnichannel outreach

Outcomes Delivered

Cross sell and upsell to accelerate acquisition and increase stickiness

Retention & Win-back

Technology Tools & Accelerators

Customer churn analytics
Sales knowledge
Agent guidance

Outcomes Delivered

High-risk customer targeting, effective win-back strategies, and personalized communication

Explore our services

Digital CX

A powerful blend of digital support pathways, analytics, and the human touch, to meet your customers where they are.

Resolution Centered CX

Digital and hybrid CX solutions designed to help your customers quickly get the answers and the resolution they need.

Analytics & Consulting

Data-driven strategies and customer-centric engagement to elevate the CX across the journey and boost brand loyalty.

Why clients choose us

End-to-end customer care

Across Awareness, Consideration, Acquisition, Service, and Loyalty

Security and compliance

Top of peer group security ranking, HIPAA HITRUST Certification, PCI-DSS, FFIEC, SOC I, SOC II, GLBA

AI-based knowledge management

Seamless and contextual multi-geo support

Advanced analytics

Data-driven operations, multi-channel efficiencies, and cross-sell and upsell to grow customer lifetime value

Workforce readiness

Stellar seasonal ramp record, AI-enhanced onboarding, proven agent incentive structures, and prescriptive sales coaching

Consistent and repeatable

Core best practice operations across all aspects of customer support

Awards & recognition

We have been recognized a leader across all aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX