Our people are our inspiration
Our strength lies in exceptional individuals working together in a high- performing, fun culture to deliver next-generation customer experiences.
As a people-first company, we are as obsessed with employee experience as we are with client success and satisfaction. We are committed to providing meaningful, purpose-focused employee experiences designed to help you achieve your personal GREATER. We believe that when you grow, we grow.
If you want to feel valued and be part of a community of people with a purpose, we want to hear from you. Check out opportunities available in the United States, Philippines, India, Mexico, and Honduras. Join us in delivering unbelievable customer experiences!
Diversity & Inclusion
We are truly committed to building an environment where diversity is more than a statement. As a global company with operations in seven countries, we understand that the collective sum of everyone’s life experiences, knowledge, and uniqueness is what drives our success. We encourage our people to bring their whole selves to work and enable D&I communication and training through a variety of resources.
Employee engagement, experience & satisfaction
Driving engagement, recognizing individual goals and, providing an enriching environment is a top priority for us. We do this through a variety of ways, including spirit days and celebrations, community outreach, rewards and recognitions, and physical, mental, and financial wellness initiatives.
An award-winning work environment
Recognition doesn’t come from a program or initiative, rather it results from what we do every day. We are honored to be recognized for our industry-leading Employee Experience, Customer Experience, Cyber Security, and Workforce Management capabilities.
We are Certified™ by Great Place to Work® across US, Philippines, Mexico, Honduras and Bulgaria in 2024, making us one of the best places to work.
According to Great Place to Work research, job seekers are 4.5 times more likely to find a great boss at a Certified great workplace and 93% more likely to look forward to coming to work.
The ResultsCX Way
Six fundamental values define our culture. We call them The ResultsCX Way
- Bring your “A” game
- Strive for greater
- Enable and empower all employees
- Do the right thing
- Own it
- Deliver unbelievable service
BeYourself
Add your unique talent to your team
Grow With Us
Hiring the right agent using a billing and collections profile
Enjoy Stability
Earn and save, we’ve got you covered
Building a career at ResultsCX
From industry leadership to cutting edge technologies to next-level training – we build top-notch customer experience teams. We are constantly looking to grow our talent pipeline and nurture our people through training, helping them achieve their GREATER.
New hire training
We are committed to the success of new hires from day one. We offer Foundation Training Program across industry best practices, customer and industry language and culture acclimation, and critical sales and service skills. Our training and account managers work in tandem to guarantee transformational learning solutions and a world-class learning experience.
ResultsCX Graduate School
The ResultsCX Graduate School continues the training experience in a safe production environment with individualized coaching and SME support. Our trainers and QA analysts are certified to support the unique needs of our Grad School and their accounts.
Employee professional development
To create a robust learning culture, we deploy digital learning through our Learning Management System (LMS). Internally developed and curated content is provided by our instructional design team. In addition, more than 10,000 OpenSesame (a leading provider of e-learning) courses are available, with new courses offered every month based on our employee’s learning needs.
Investing in leadership
Our leadership development program is designed to provide consistency in both leadership expectations and experience. Spanning 4-6 weeks, it encompasses activities relevant to leader success and empowers them for long-term growth at ResultsCX.