logo
  • Industries
    • Healthcare
    • Telecom & Media
    • Retail
    • Technology
    • BFS
    • Insurance
    • Utilities
    Linkedin-new-icon Instagram-Icon Facebook-Icon Youtube-Icon
    Navigation-Bottom-Element

    Explore our Services

    Digital CX

    • Omnichannel CX
    • AI Operations & Bots
    • Social Experience Management
    • SupportPredict Self Learning Knowledgebase
    • SupportPredict Agent AI
    • SupportPredict Self Service & Bots

    Resolution-Centered CX

    • Customer Acquisition
    • Customer Care & Retention
    • Account Management
    • Complaints Management
    • Technical Support
    • Billing & Collections
    • Back Office Processing

    Analytics & Consulting

    • Data Visualization
    • Advanced Analytics
    • Speech Analytics
    • Business Process Optimization
    • Business Transformation
    • Customer Journey Mapping

    Healthcare

    • Member Acquisition
    • Member Services
    • Provider Services
    • Improving Health Outcomes
    • Healthcare Advocacy
    • CMS Stars
  • Outcomes

    Helping you drive competitive advantage

    Business Outcomes

    Revenue Acceleration

    • Sales Acceleration
    • LTV Maximization

    Cost Optimization

    • IntelliAgent
    • Workforce Management
    • Process Consulting & Excellence
    • AI & Data Ops
    • Performance Analytics
    • Agent Health & Wellness

    Enhanced Experience

    • Social Experience Management
    • Omnichannel & Intelligent Steering
    • NPS Predictor
    • Churn Reduction
    • FCR Booster
    Linkedin
  • Locations

    Discover our global network locations

    • United States
    • Honduras
    • Mexico
    • Work from home
    • EMEA
    • United Kingdom
    • Ireland
    • Bulgaria
    • South Africa
    • India
    • Philippines
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
    Navigation-Bottom-Element
    Location1-img
    Location2-img
    Location3-img
    Location4-img
    Location5-img
    Location6-img
  • Insights

    Stay informed. Stay ahead.

    • All
    • Blogs
    • Case Studies
    • Healthcare Insights
    • Videos
    • Whitepapers
    • Glossary
    Latest whitepaper

    Reimagine Customer Experience Management on Social Media

    Download
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Business outcomes
    that underpin your growth

    Watch video
  • Careers

    Experience a new world of work

    • Life @ ResultsCX
    • Our Values
    • Careers Blog

    Explore Opportunities

    • United States
    • Honduras
    • Mexico
    • Philippines
    • Bulgaria
    • India
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
  • ESG

    For a better tomorrow

    • Environmental, Social, And Governance
    • Corporate Social Responsibility
    • R.E.A.L. Women
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon
  • Why ResultsCX

    The ResultsCX difference

    • About us
    • Our Story
    • Leadership
    • R.E.A.L. Women
    • Technology Partners
    • Awards
    • News
    • Technology & Security
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Values that guide
    our teams everyday

    Watch video
  • UK / EMEA

    UK/EMEA

    • Banking
    • General Insurance
    • Consumer Credit
    • Fintech
    • Utilities
    • Private Equity
    • Start up/Scale up
    Navigation-Bottom-Element
    Linkedin Instagram-Icon Facebook-Icon Youtube-Icon

    Values that guide
    our teams everyday

    Watch video
talk to us
Bulgaria

A centre of excellence for complex contact centres & technical support

Talk to an expert

Global expertise with a local approach

 At ResultsCX Bulgaria, we specialise in complex customer contact operations and technical support, combining global expertise with a local approach. With delivery centres in Plovdiv and Sofia, we provide high-performance, scalable solutions that drive results. 

Whether you’re a local company looking for global experience with a local touch, or an international business seeking a trusted nearshore/offshore provider, we have the expertise to support you. 

#ResultsMatter

Multilingual technical support for a global learning provider

A leading education technology company needed 24/7 multilingual support across multiple channels. Our solution delivered:

Customer Satisfaction (CSAT) sustained year-round
%+
Reduction in attrition for enduring expertise
0 %+

A stable, highly skilled team, with some agents on the account for seven years+

High-Performance Outbound Sales Expertise

Industry-leading sales conversion rates

Customer retention strategies that drive long-term loyalty

Why choose ResultsCX Bulgaria?

Experts in complex contact centre operations

We specialise in handling high-value, high-touch customer interactions where precision and expertise are critical. With a strong focus on quality, efficiency, and compliance, we help businesses enhance customer experience, drive retention, and achieve commercial success

Global strength with a local mindset

With deep European market expertise, we combine industry-leading methodologies, technology, and automation with an understanding of regional regulations, languages, and customer expectations.

Scalable & cost-effective solutions

Whether you need specialist high-complexity support or large-scale technical service operations, we provide agile, cost-efficient solutions that maximise efficiency without compromising on compliance or customer satisfaction.

A trusted partner for complex high-value customer support

ResultsCX Bulgaria is a leader in complex customer operations, providing businesses with the expertise, scalability, and regulatory confidence needed to deliver outstanding customer experiences. 

80%+ Customer Satisfaction (CSAT) sustained year-round

50%+ reduction in attrition for enduring expertise

A stable, highly skilled team, with some agents on the account for seven years+

A trusted partner for complex, high-value customer support

ResultsCX Bulgaria is a leader in complex customer operations, providing businesses with the expertise, scalability, and regulatory confidence needed to deliver outstanding customer experiences. 

Proven global expertise

Compliance-first solutions

Flexible, scalable delivery models

Transform Your Customer Experience, Act Now!

let's talk
Home
Outcomes
Insights
Careers
ESG
About Us
Contact

©2023 All Rights Reserved. ResultsCX

Privacy Policy
Site Map