A rich heritage for an innovative future
We are a team of over 23,000 CX experts, across 25+ global locations, united by a single passion – making life easy for millions through outstanding experiences while helping brands drive growth and revenue expansion. We bring together the best of people and technology to meet customers where they are and quickly address their needs, boosting satisfaction, loyalty, and advocacy.
Founded in the 1990s, we have been at the forefront of CX for three decades. A series of strategic investments in people and technology, coupled with targeted acquisitions, have been instrumental in positioning us as the Customer Experience Management (CXM) leader that we are today.
Currently, we serve more than 130 clients in wide-ranging industries, including Healthcare, Media, Telecom, Retail, Fast Growth Technology and Banking, Financial Services & Insurance.
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1990s
Inception
Results Technologies founded as BPO data analytics company -
2000s
At the forefront of CX
First near-shore delivery site in Mexico
Launch of offshore operations in Philippines -
2010s
Enhanced Capabilities
Bolstering capabilities via acquisitions: TLK Group Corporate Call Center Inc. -
2015s
Growing talent at scale
USA 800 acquisition to grow front-line team by 1,000 Annual transactions going to 120 million -
2020s
Leading with Purpose
Acquisition of DeviceBits Rebranded as
ChrysCaptial acquires ResultsCX
Acquisition of Bulgaria based 60k
Acquisition of Ireland based Zevas Communications -
2024
Strategic acquisitions
Acquistion of Huntswood, expanding capabilities in BFSI and Utilities New delivery locations in South Africa
Customer experience the ResultsCX way
Six fundamental values, our north star, guide our teams in their day-to-day operations:
- Bring your “A” game
- Strive for greater
- Enable and empower all employees
- Do the right thing
- Own it
- Deliver unbelievable service
Delivering high impact customer and business outcomes
Using our unique 3D approach, we design digital-first journeys with the overarching goal of delivering customer delight. Discover the voice of your customer. Deflect towards digital. Decode bottlenecks.
