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Our story

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A rich heritage for an innovative future

We are a team of over 23,000 CX experts, across 25+ global locations, united by a single passion – making life easy for millions through outstanding experiences while helping brands drive growth and revenue expansion. We bring together the best of people and technology to meet customers where they are and quickly address their needs, boosting satisfaction, loyalty, and advocacy.

Founded in the 1990s, we have been at the forefront of CX for three decades. A series of strategic investments in people and technology, coupled with targeted acquisitions, have been instrumental in positioning us as the Customer Experience Management (CXM) leader that we are today. 

 

Currently, we serve more than 75 clients in wide-ranging industries, including Healthcare, Media, Telecom, Retail, Fast Growth Technology and Banking, Financial Services & Insurance.

Heritage-Built-For-The-Future
  • 1990s

    Inception

    Results Technologies founded as BPO data analytics company
  • 2000s

    At the forefront of CX

    First near-shore delivery site in Mexico
    Launch of offshore operations in Philippines

  • 2010s

    Enhanced Capabilities

    Bolstering capabilities via acquisitions: TLK Group Corporate Call Center Inc.
  • 2015s

    Growing talent at scale

    USA 800 acquisition to grow front-line team by 1,000 Annual transactions going to 120 million
  • 2020s

    Leading with Purpose

    Acquisition of DeviceBits Rebranded as resultcx-logo ChrysCaptial acquires ResultsCX Acquisition of Bulgaria based 60k Launch of London HQ
Customer-Experience-The-ResultsCX-Way

Customer experience the ResultsCX way

We are passionate about delivering purpose driven CX rooted in three major pillars: shared values and purpose, robust policies and processes, and a grounded leadership culture. We call this the ResultsCX way.

Six fundamental values, our north star, guide our teams in their day-to-day operations:

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Delivering high impact customer and business outcomes

Revenue Acceleration
At ResultsCX, you’ll find the perfect blend of customer obsession, skilled CX experts, and next-gen solutions to maximize sales and customer lifetime value (CLV).
Cost Optimization
Delivering best-in-class operations comes naturally to us. Whether it’s hiring fit-for-purpose agents, augmenting processes, using automated workflows, or empowering agents through technology and wellness initiatives.
Enhanced Experience

Using our unique 3D approach, we design digital-first journeys with the overarching goal of delivering customer delight. Discover the voice of your customer. Deflect towards digital. Decode bottlenecks.

Discover new ideas, insights & solutions

Customer experience analytics: A data-driven game plan for retail success

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November 15, 2023

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Fireside Chat – Phil Fersht & Rajesh Subramaniam
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November 13, 2023

The power of real time social media engagement

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November 7, 2023

We're hiring!

If you want to feel valued for your talents and be part of a community of people with a purpose, we want to hear from you.

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