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Streamlined contact center operations help drive efficiencies, improve agent engagement and retention, and cut operational costs. In turn, leading to improved customer experience and loyal customers.
Depending on your unique business needs, we deploy the right-fit analytics– including operational analytics, churn analytics, and sales accelerator – to formulate the best course of action and achieve the desired outcomes.
Our team of data scientists and process experts meld process intelligence with over three decades of CX expertise and industry best practices, redefining contact center workflows and optimizing resource allocation.
Understand existing state of CX process flow and map with target future state
Apply Lean Six Sigma methods to resolve specific customer service-related bottlenecks
Comprehensive process excellence exercise to achieve E2E operating model design and execution
Meet operational objectives
Reduce cost to serve
Grow customer lifetime value
Increase sales and saves
Skilled agents, automation, AI, and digital-first support solutions, including our proprietary SupportPredict Self-Serve Platform and Knowledgebase, to personalize experiences and accelerate path to resolution
Over 30 years of CX experience across multiple industries
KPI-driven delivery for consistent and measurable quality and exceptional CX
Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together
End-to-end expertise across hiring, training, operational execution, and workforce management
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
