Do your offshore locations guarantee great outcomes?
South Africa is an increasingly sought-after BPO destination renowned for its customer-centric workforce, its cultural affinity with a wide range of client locations and its ability to handle diverse and complex work.
Our South Africa service offering helps businesses embrace change and stay agile by:
- Achieving business objectives cost-effectively
- Deepening your relationship with your customers through our highly skilled customer service experts
- Providing omnichannel service to enhance resilience and day-to-day flexibility
- Deploying necessary back-office support functions to ensure end-to-end delivery
Our teams are highly skilled at handling complex, high-volume tasks for top brands in different industries. We use our deep knowledge of what customers need in regulated industries to drive continuous improvement and operational excellence.
2,200
Agents
3 centers
of excellence across Durban and Cape Town
20%
of FTSE 100 companies have partnered with us
70
Client NPS score
Check out career opportunities in South Africa
With targeted training, friendly coaching, and specific career guidance, our South African centers of excellence offer a fantastic, inclusive working environment as well as ample opportunity for professional advancement.
Contribute to our highly motivated teams and make a difference in the lives of millions of customers.
Interested in learning more about what makes us a CX leader?
Want to be a part of a world class team focused on making life easier for customers?
See how our ‘people first’ culture creates a supportive and nurturing environment where people thrive.
#PeopleMatter
Where to find us
Umhlanga, Durban
2 Park Lane, Umhlanga Ridge, Umhlanga Rock, 4319, South Africa
Pencarrow, Durban
2 Pencarrow Crescent, Pencarrow Park, La Lucia Ridge, Durban, 4000, South Africa
Cape Town
Floors 1-3, Tower South, The Towers, 2 Heerengracht, Cnr Hertzog Boulevard, Foreshore, Cape Town South Africa
