Fraud can scare customers away – permanently. Businesses must be equipped to quickly evaluate orders for fraud risk and submit approved transactions for fulfillment. But this isn’t always simple or easy as it requires process, IT, and fraud management expertise. That’s exactly what we bring to the table.
We take a security-driven approach to order management focused on identifying and preventing fraud to improve the CX. By integrating our Virtual Desktop Infrastructure with the order management system, we help brands minimize fraud and data theft, and elevate the CX.
For several of our clients, we act as an extension of their internal fraud and cyber security group, collaborating across multiple areas, including brainstorming, planning, and early peak season preparation.
Over 30 years of CX experience across multiple industries
KPI-driven delivery for consistent and measurable quality and exceptional CX
Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together
End-to-end expertise across hiring, training, operational execution, and workforce management