Technology Tools & Accelerators Listen to the voice of your customers Gather focused insights using advanced customer interaction analytics and Natural Language Processing Devise self-service, in-call agent guidance, and agent coaching Outcomes Delivered Lower call volume along with higher FCR and NPS

Technology Tools & Accelerators Integrate CX across channels using a combination of intelligent self-service and multi-channel infrastructure Supplement with omnichannel service Outcomes Delivered Cohesive, frictionless, and satisfying CX across touchpoints

Technology Tools & Accelerators Unlock customer journey intelligence and assess customer lifecycle Develop customer data stack and risk knowledgebase Identify churn indicators using churn analytics Outcomes Delivered Identification and prevention of potential disruptions across the customer journey to mitigate risks and churn

Experience Enhancement

Integrate digital and voice engagement to create customers for life

Help customers connect with your brand on their terms

Modern consumers prefer the ease, convenience, and speed of digital engagement. But merely adding SMS texting here and web chat there is not enough.

Creating a frictionless omnichannel experience is key to saving customers time and effort, in turn increasing satisfaction and loyalty.

Whether it’s helping you better understand your customers, design seamless omnichannel journeys, or hire, train and empower agents, our technology driven solutions bring amazing experiences to life.

#ResultsMatter

National Health Plan

44%
Reduction in cost per scheduled appointment

Global Fitness Retailer

50%
Monthly retention rate

Fortune 100 Cable/MSO company

220%
Increase in annual sales

US Cable Services Provider

60%
Increased NPS scores

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How we do it

Our omnichannel CX solutions provide efficient, cost-effective, and meaningful interactions across channels, offering customers the choice on when, where, and how they wish to engage with your brand. Using a unique 3D approach – Discover, Deflect, and Decode – the solutions offer deep insights into your customers’ needs, move customers to the right channels, and provide human support, where needed

Discover

Technology Tools & Accelerators

Listen to the voice of your customers
Gather focused insights using advanced customer interaction analytics and Natural Language Processing
Devise self-service, in-call agent guidance, and agent coaching

Outcomes Delivered

Lower call volume along with higher FCR and NPS

Deflect

Technology Tools & Accelerators

Integrate CX across channels using a combination of intelligent self-service and multi-channel infrastructure
Supplement with omnichannel service

Outcomes Delivered

Cohesive, frictionless, and satisfying CX across touchpoints

Decode

Technology Tools & Accelerators

Unlock customer journey intelligence and assess customer lifecycle
Develop customer data stack and risk knowledgebase
Identify churn indicators using churn analytics

Outcomes Delivered

Identification and prevention of potential disruptions across the customer journey to mitigate risks and churn

Explore our services

Digital CX

A powerful blend of digital support pathways, analytics, and the human touch, to meet your customers where they are.

Resolution Centered CX

Digital and hybrid CX solutions designed to help your customers quickly get the answers and the resolution they need.

Analytics & Consulting

Data-driven strategies and customer-centric engagement to elevate the CX across the journey and boost brand loyalty.

Why clients choose us

End-to-end customer care

Across Awareness, Consideration, Acquisition, Service, and Loyalty

Security and compliance

Top of peer group security ranking, HIPAA HITRUST Certification, PCI-DSS, FFIEC, SOC I, SOC II, GLBA

AI-based knowledge management

Seamless and contextual multi-geo support

Advanced analytics

Data-driven operations, multi-channel efficiencies, and cross-sell and upsell to grow customer lifetime value

Workforce readiness

Stellar seasonal ramp record, AI-enhanced onboarding, proven agent incentive structures, and prescriptive sales coaching

Consistent and repeatable

Core best practice operations across all aspects of customer support

Awards & recognition

We have been recognized a leader across all aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX