Empowering private equity
Your trusted partner to drive value across the portfolio
Unlock value across your portfolio
As a Private Equity-owned company ourselves, we understand what matters most to you as a Private Equity fund/ Financial Sponsor. High-performing portfolio companies that deliver value. Accelerated and profitable growth; Increased EBITDA/ operating cash flow; Capital-light operating models that deliver high returns on capital. Delivered rapidly, through an integrated Value Creation Plan, which also strengthens your Portfolio company’s customer/ client proposition/ market franchise.
Our Private Equity Practice works with your Operating Partners and portfolio companies to support and power your Value Creation Plan. We design and run greenfield, high-performing, Operations Centres-of-Excellence (Highly-optimised, digitally-enabled, globally-located, contact centres and back-office operations centres) Â for your portfolio companies. We also take over existing operations centres (Carve-out/ Lift-out) and enhance their performance, reduce their operating costs, and release capital invested in these operations. Capital that could be re-invested into the core business yielding better returns and accelerating further growth.
We can partner with you throughout the entire investment cycle. Be it, as your strategic Outsourced Operations Partner, supporting you with developing a winning investment thesis and approach strategy; through to post-acquisition – supporting your operating partners and value creation teams in the pursuit and capture of rapid returns.
As a private equity-owned organisation, we understand what matters most to you as an organisation managing a portfolio of businesses.
We understand how deliver accelerated and profitable growth in a sustainable manner:
- Increased EBITDA / operating cash flow – developing or advising on your value creation plan to achieve a capital-light operating model which delivers high returns
- Strengthening your portfolio’s customer / client proposition(s) – embedding of best practice customer experience and innovating using a huge range of tech tools, automation and process re-engineering expertise
- Working with operating partners and portfolio companies to deliver your value creation plan
- High-performing operations (including real estate) which are optimised, digitally enabled, strategically located and include back-office operations
- Take-on of existing operational centres (‘carve-out’ / ‘lift-out’) and enhancement of performance, reduction of operating costs and release of capital invested in operations
- Partnership throughout the entire investment cycle, as your strategic outsourced operations partner, supporting you with developing a winning investment thesis and strategy, or post-acquisition support for your operating partners and value creation teams
The results you need to deliver
As an operating partner, your role is pivotal. You are tasked with driving value creation across portfolio companies, aligning operational improvements with the investment thesis, and delivering rapid results under tight timelines. We understand the complexity of your role and the need to deliver. Our tailored solutions equip operating partners with the tools, expertise, and confidence to deliver rapid results/ returns.
Enhanced value creation
Ensuring portfolio companies deliver revenue growth, EBITDA growth, and increased returns on capital.
High-Performing, sustainable business
Implementing scalable, resilient, and robust operational solutions that ensures high performance at your portfolio company and strengthens its customer and business franchise
Alignment with investment goals
Delivering the above in a controlled manner, rapidly, to deliver high Internal Rates of Return (IRR), Money on Invested Capital (MoIC) and maximise exit valuations.
ResultsCX offers the scalable, pragmatic, data-driven solutions required to deliver these results, rapidly, in a sustainable manner, supporting you in creating meaningful and material value across your portfolio.
A partner you can present to your board
Operating partners need reliable, proven solutions that make an immediate impact. ResultsCX is uniquely positioned to be your partner of choice for customer experience transformation and operational efficiency.
Why ResultsCX is the right fit for private equity operating partners
We understand your perspective
As a private equity-backed organisation ourselves, we know how to balance investor expectations, deliver operational improvements, and drive profitable growth that creates enhanced value.
Tailored for portfolio success
Our solutions are scalable across industries, helping portfolio companies achieve operational excellence and improved valuations.
Rapid and measurable impact
We specialise in designing and delivering a high-performing operation delivering rapid results aligned with your value creation plan.
Investor confidence
In ResultsCX, you are introducing a proven, trusted partner with a track record of delivering tangible results in private equity environments (Four of our Top 5 clients in EMEA are privately-held/ PE-backed businesses)
Proven success across portfolio companies
ResultsCX has partnered with private equity firms to achieve measurable success across their portfolio companies:
PE backed healthcare company
A healthcare portfolio company improved patient satisfaction by 30% while streamlining operations, contributing to a successful exit strategy.
PE backed retail chain
A mid-market retail chain increased EBITDA by 40% within 18 months by optimising processes and enhancing customer engagement.
Private equity funded tech business
A technology portfolio company reduced operational costs by 25% through automation and AI-driven customer support, enabling reinvestment into growth initiatives.
Elevate your portfolio's value
Private equity success is built on rapid and sustainable value creation. Partner with ResultsCX to unlock and enhance value across your portfolio by improving operational efficiency, transforming customer experiences, and enhancing profitability.
