Technology

Next-gen CX solutions for disruptive technology companies

Enhance customer experience. Drive retention, monetization, and LTV

Between intense competition and ever-evolving customer demands, traditional CX strategies are falling short for technology companies. Creating seamless, personalized digital experiences across channels, leveraging the right mix of AI, automation, and analytics with empathetic human support, is the holy grail for technology CX.

As customer acquisition costs continue to rise, maximizing LTV is a priority. As your CX partner, we not only improve customer satisfaction and loyalty but fuel long-term growth by maximizing retention and engagement across channels.

Download our Technology Solutions brochure.

CX is the new battleground for brand differentiation

customers expect to interact with someone immediately when they contact a company*

1 %

customers feel they generally engage with separate departments rather than holistically with one unified company*

1 %

customers say good customer experience makes them more likely to purchase again*

1 %

*State of the Connected Customer Report

ConsumerTech

As competition intensifies, use our digital-first CX solutions and analytics to acquire and retain customers as well as quickly pivot and scale operations - while meeting all KPI’s.

Enterprise Support

Our enterprise support services, right from customer onboarding to troubleshooting, advanced technical support, and digital solutions, ensure your customers make the most of their tech investments. Let us manage your support operations so you can focus on innovation and driving your competitive advantage.

Gaming

Leverage our expertise in player support, content moderation, and digital enablement to keep players engaged and loyal. Let us handle the complexity of player support, so you can focus on creating great games and driving your competitive edge.

FinTech

Personalized, next-gen customer experiences at the front-end coupled with seamless tech-driven operations at the backend are key to driving competitive advantage in the disruptive Fintech market. Lean into our powerful blend of digitally-led CX solutions and intelligent back-office services to delight your customers, while driving fast, secure, and reliable operations across the value chain.

HealthTech

Disruptive trends like telemedicine, remote healthcare, and personalized medicine demand next-gen CX. Tap into our enhanced digital offerings to provide effective remote patient monitoring and support.

EdTech

Don’t let competition and legacy sales strategies stand in your way. Our centralized, digital, and analytics-led sales and CX solutions help you widen your reach while reducing costs, so you can maintain your growth momentum.

#ResultsMatter

Increase in overall sales

0 %

Reduction in six-week average handle time for inbound sales calls

0 %

Growth in average cart value due to upsell prompts

0 %

Reduction in new-hire training

0 %

New sales pipeline

$ 0 M

Closed sales

$ 0 M

Increase in field sales

0 %

Successfully expended 7-person pilot program to 40-person team

Products catalog data managed across categories

0 B

Improved product search accuracy and adoption tool performance

1000+ manually curated products evaluated and enriched

7 locales and multiple languages

Our Services

Revenue Acceleration

Digitally-led CX strategies, solutions, tools, and accelerators to advance growth and revenues

Sales – acquisition, renewals, upsell/cross-sell
Inbound and Outbound Sales Outreach
Consultative Sales Program
Loyalty Program Support

Enhanced Experience

Seamless, responsive, and data-driven experiences that keep customers coming back

Omnichannel Customer Support – including Conversational AI Chatbots
Sentiment Analytics
Call Driver Assesment
Repeat Call Analytics
Customer Churn Mitigation
Channel Optimization

Cost Optimization

Omnichannel strategies, resolution-centered approach, and innovative workforce management toolkit to keep a lid on costs

Customer Service
Seller Support – Cataloguing, Payments, Returns & Refunds, Transaction Reconciliation and Other Account Related Services
Fraud Prevention
Workforce Management
Chatbot Model Training
AI Model Training – Cataloguing Support
Translation Services – Dubbing, Subtitling
Content & Review Moderation
Content Management Support
Dynamic Agent Training Programs
Call Transfer Rate Reduction
Process Automation & Optimization

How we do it

Innovation, scalability, and speed are key drivers of growth in the Technology sector. To help your business move at the speed you need, we focus on four key areas, Digital CX, AI & Data Operations, Tech Operations, and Workforce Management. Our solutions are custom designed to deliver the results that matter – from improving CX, NPS scores, customer Lifetime Value (LTV), and ARPU to reducing churn and total cost to serve.

Increased customer lifetime value

Advanced analytics to better understand customer needs, and target customer segments who are most likely to convert.
Multi-platform support – email, chat, app, website, social media, and voice – so customers can engage on a channel of their choice.

Improved agent performance

Fit-for-purpose agents through automated proficiency testing and AI-driven candidate concierge.
Next-gen training for ongoing market level learning, development, and cultural sensitivity.
Real time dashboards, AI-driven knowledgebase, guided-workflows, and real time service alerts.
Programs and interventions to ensure advocate health and wellness.

Elevated experiences

Key insights to deliver focused, intelligent, and desired experiences.
Curated experiences based on customer profile and preferences.
Ability to identify bottlenecks and preempt potential disruptions in service across the lifecycle.

Unlock your true revenue potential

Reach out to the right customers, on the right channel, at the right time
Prioritize and target high value customers
Tailor product messaging to target channel
Leverage customer intelligence, personalize solutions, increase average order value
Implement sales campaigns based on customer behavior
Enable voice-based ordering system using conversational AI voice-based platform
Use guided agent workflows to improve sales conversion

Industry leading capabilities

Our CX360 model, refined over 20 years, integrates best practices and proprietary tools for high-quality performance across all levels. The comprehensive approach enables direct oversight, optimized customer experience, and effective feedback for new tool testing and strategy development.

Thought leadership, continual improvement, and consultative approach

Our workforce management team efficiently addresses volume fluctuations through flexible scheduling, role reallocation, and collaboration with client teams. We ensure smooth operations during peak periods and adjust resources as needed to support business continuity.

Flexibility and scalability

As a mid-sized CXM leader, we blend scale with personalized client support. Our agile structure and people-first philosophy, backed by C-suite guidance, allow us to deliver tailored solutions without the bureaucracy of larger organizations.

Organizational philosophy and structure

We leverage leading-edge tech, from AI-assisted training to behavioral assessments, balancing digital tools with human expertise. Our SupportPredict and Social Experience Management platforms set us apart in the digital CX space.

Innovative digital technology

Our analytics suite empowers clients with data-driven strategies for growth, compliance, and performance enhancement. Advanced tools like AI and automation unlock actionable insights.

Analytics and consultation

We recruit top-notch talent, sourcing skilled and diverse resources to meet client needs. Our domain-specific recruitment aligns with individual client goals for quality and capability .

Strategic talent sourcing

Our platform prioritizes PHI/PII protection, earning a top ranking from BitSight since 2021 among BPO peers.

Security and compliance

Awards & recognition

We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX