talk to us
Fast Growth Technology
Talk to an expert

Improve customer experience, retention and monetization

Your business thrives on innovation. But CX innovation is not just about getting your customers to buy more. It’s about personalizing their journeys to harmonize your brand-customer relationship and fuel greater customer lifetime value(CLV).

 

That’s what we do. Our industry leading solutions orchestrate digitally influenced customer journeys, creating frictionless experiences. By bringing together digital support pathways, AI, automation, analytics, and human intelligence, the solutions allow you to scale effortlessly and run targeted engagement campaigns.

 

Most importantly, as your strategic partner, we are committed to skin in the game. We take responsibility for delivering outcomes that help adapt your brand experience to ever-evolving customer requirements, improving customer loyalty and strengthening the bottom line.

fast-growth
ConsumerTech
As competition intensifies, use our digital-first CX solutions and analytics to acquire and retain customers as well as quickly pivot and scale operations - all while meeting KPIs.
FinTech
Personalized, next-gen customer experiences at the front end coupled with seamless tech-driven operations at the backend are key to driving competitive advantage in the disruptive Fintech market. Lean into our powerful blend of digitally led CX solutions and intelligent back-office services to delight your customers, while driving fast, secure, and reliable operations across the value chain.
HealthTech
Disruptive trends like telemedicine, remote healthcare, and personalized medicine demand next-gen CX. Tap into our enhanced digital offerings to provide effective remote patient monitoring and support.
EdTech
Don’t let competition from new-age companies and legacy sales strategies stand in your way. Our centralized, digital, and analytics-led sales and CX solutions help you widen your reach while reducing costs, so you can maintain your growth momentum.

#ResultsMatter

0 %
Increase in overall sales
0 %
Reduction in six-week average handle time for inbound sales calls
0 %
Growth in average cart value due to upsell prompts
0 %
Reduction in new-hire training

Our Services​

Revenue Acceleration

  • Sales renewals
  • Inbound and Outbound Sales Outreach
  • Consultative Sales Program
  • Loyalty Program Support

Cost Optimization

  • Customer Service
  • Seller Support - Cataloguing, Payments, Returns & Refunds, Transaction Reconciliation and Other Account Related Services
  • KYC & Due Diligence
  • Fraud Prevention & Management
  • Workforce Management
  • Chatbot Model Training
  • AI Model Training - Cataloguing Support
  • Translation Services - Dubbing, Subtitling
  • Content & Review Moderation
  • Content Management Support
  • Dynamic Agent Training Programs
  • Call Transfer Rate Reduction
  • Process Automation & Optimization

Enhanced Experience

  • Omnichannel Customer Support - including Conversational AI Chatbots
  • Sentiment Analytics
  • Call Driver Assesment
  • Repeat Call Analytics
  • Customer Churn Mitigation
  • Channel Optimization

Strong tenured partnerships with Fast Growth Technology companies

Multinational eCommerce company

12 Years

American subscription video on-demand over-the-top streaming service

5 Years

Proprietary Products

Put your customers in control with predictive, turn-by-turn guidance and four content delivery formats to choose from

Interactive Tutorials

Troubleshooting

Adaptive FAQs

Interactive Guides

Custom Application

Videos

LEARN MORE

Improve the customer experience with an extensible agent portal to conversational customer service and learning content

Automated Support Path

Proactive Support Clues

Custom Application

Dashboard and Search

LEARN MORE

Expedite Self Service and agent support through conversational AI guidance

Predictive Guidance in Self-Service

Resolution Flow in Agent AI

Seamless Self-Service to Agent Bridge

LEARN MORE

Technology partners

Item 1
Item 3
Item 4
Item 5
Item 6
Item 7
Item 8
Item 9

How we do it

Innovation, scalability, and speed are key drivers of growth in the Fast Growth Technology (FGT) sector. To help your business move at the speed you need, we focus on four key areas, Digital CX, AI & Data Operations, Tech Operations, and Workforce Management. Our solutions are custom designed to deliver the results that matter – from improving CX, NPS scores, customer Lifetime Value (LTV), and APRU to reducing churn and total cost to serve.

Increased customer lifetime value

  • Advanced analytics to better understand customer needs, target, prioritize, customers most likely to convert.
  • Multiple platforms – email, chat, app, website, social media, and voice – so customers can engage on a channel of their choice.

Improved agent performance

  • Fit-for-purpose agents through automated proficiency testing and AI-driven candidate concierge.
  • Next-gen training for ongoing market level learning, development, and cultural sensitivity.
  • Real time dashboards, AI-driven knowledgebase, guided-workflows, and real time service alerts.
  • Programs and interventions to ensure advocate health and wellness.

Elevated experiences

  • Key insights to deliver focused, intelligent, and desired experiences.
  • Curated experiences based on customer profile and preferences.
  • Ability to identify bottlenecks and preempt potential disruptions in service across the lifecycle.

Analysing-sentoments

Do more with our next-gen services

  • Reach out to the right customers, on the right channel, at the right time
  • Prioritize and target high value customers
  • Tailor product messaging to target channel
  • Leverage customer intelligence, personalize solutions, increase average order value
  • Implement sales campaigns based on customer behavior
  • Enable voice-based ordering system using conversational AI voice-based platform
  • Use guided agent workflows to improve sales conversion

Industry leading capabilities

General inquiries and account opening to payments and card dispute management
End-to-end customer care & support
End-to-end customer care & support
Top of peer group security ranking, HIPAA HITRUST Certification, PCI-DSS, FFIEC, SOC I, SOC II, GLBA
Outstanding security and compliance
Outstanding security and compliance
Seamless and contextual multi-geo support
AI-based knowledge management
AI-based knowledge management
Data-driven operations, multi-channel efficiencies, and cross-sell and upsell to grow customer lifetime value
Advanced analytics
Advanced analytics
Stellar seasonal ramp record, AI-enhanced onboarding, proven agent incentive structures, and prescriptive sales coaching
Workforce readiness
Workforce readiness
Core best practice operations across all aspects of customer support
Consistent and repeatable
Consistent and repeatable

Meet our experts

Vanessa-Link

View profile

Vanessa Link
Vanessa-Link

Connect with me

Leadership /
Vanessa Link

Vanessa Link

Vice President, Relationship Management

Vanessa Link is ResultsCX’s Vice President of Relationship Management. Vanessa has a demonstrated history of driving excellence in the outsourcing/offshoring industry, launching several contact center sites and programs globally. A strong operations professional, she is skilled in customer service, customer relationship management (CRM), customer satisfaction, customer retention, and team building. Vanessa is results oriented and brings a deep understanding of both client servicing as well as operational aspects.

Vice President, Relationship Management
Lucas-Anderson

View profile

Lucas Anderson
Lucas-Anderson

Connect with me

Leadership /
Lucas Anderson

Lucas Anderson

Senior Vice President, Digital Partner Solutions

Lucas Anderson is Senior Vice President, Digital Partner Solutions at ResultsCX. A proactive and dynamic leader, Lucas focuses on delivering digitally enabled and AI-powered solutions to high-value brands, as well as establishing channel partner relationships to compliment that mission. With over three decades of industry experience, he brings significant global expertise in contact center strategies, relationship management, and implementing information technologies that enhance efficiencies and client satisfaction.

Senior Vice President, Digital Partner Solutions

Awards & recognition

We have been recognized a leader across all aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
Customer Experience Management (CXM) in Americas 2023 - PEAK Matrix Award Logo - Major Contender
Great place to work
fortress

Beyond operational excellence

revenue-update-icon
Revenue Acceleration
Digitally-led CX strategies, solutions, tools, and accelerators to advance growth and revenues
cost-reduction
Cost Optimization
Omnichannel strategies, resolution-centered approach, and innovative workforce management toolkit to keep a lid on costs
experience
Enhanced Experience
Seamless, responsive, and data-driven experiences that keep customers coming back

Discover new ideas, insights & solutions

Social-Media-Management-The-Value-of-Reinforcing-Online-Trust -Safety

Social Media Management – The Value of Reinforcing Online Trust & Safety

Blog

May 9, 2023

Robotic-Process-Automation-Targets-Order-Failures

Robotic Process Automation Targets Order Failures and Helps Cable Provider Unit Increase Sales by 90%

Operational Excellence

Case Study

March 30, 2023

Expanding-EdTech-Sales-Outreach-with-Voice-Support-Generates-$17-Million-in-Additional-Sales

Expanding EdTech Sales Outreach with Voice Support Generates $17 Million in Additional Sales

Digital CX

Case Study

May 4, 2023

Transform Your Customer Experience, Act Now!

Let's talk
blue-circular-img

©2023 All Rights Reserved. ResultsCX