SupportPredict agent AI
Supercharge your agents with AI-powered guidance
Optimize the experience with timely insights
Equip your outstanding agents with SupportPredict Agent AI, our extensible desktop tool that puts contextual customer knowledge at their fingertips.
Built on our SupportPredict platform, Agent AI guides your agents effortlessly to resolution by providing the information they need, when they need it.
Agent AI: Digital coach to improve agent effectiveness
- Automated support paths and self-learning bots guide agents, reducing handle times and improving first call resolution.
- Custom dashboards keep agents engaged in the knowledge base, on top of trending topics, and aware of updates.
- Improves accuracy and maximizes first call resolution for a seamless customer journey and improved customer satisfaction.
Agent AI acts as a digital coach, empowering your agents with an instant view of interaction history and next best actions, enabling you to raise your performance targets and build loyalty.
Intuitive Search and Bots-guided Discovery
Knowledge Delivery Dashboard
Recent and Favorite Content
Proactive Dialogue Prompts
Interactive Guides
Interactive Guides
Adaptive FAQs
#ResultsMatter
Expedited speed to proficiency Improve CSAT Scores
Lower handle times Reduce the Cost of Care
Job empowerment Increase Employee Retention
Make social media your CX superpower
Reimagine Customer Experience on Social Media
Why Support Predict
Agent AI
Agent AI call-flow guidance reduces handle time, improves FCR, and preempts follow up calls
Agents reach proficiency faster
Enhances agent satisfaction
Clients choose us for our
Digital tools &
tech capability
Consistency of
results
Top-notch security & compliance
Hiring & retention success
Adaptability & collaborative partnership
Awards & recognition
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
