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SupportPredict agent AI

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Optimize the experience with timely insights

Reputation-building agent care starts with outstanding people but even the best talent can’t meet today’s customer expectations using yesterday’s technology.

Equip your outstanding agents with SupportPredict Agent AI, our extensible desktop tool that puts contextual customer knowledge at their fingertips.

 

Built on our SupportPredict platform, Agent AI guides your agents effortlessly to resolution by providing the information they need, when they need it.

Agent AI: Digital coach to improve agent effectiveness

  • Automated support paths and self-learning bots guide agents, reducing handle times and improving first call resolution.
  • Custom dashboards keep agents engaged in the knowledge base, on top of trending topics, and aware of updates.
  • Improves accuracy and maximizes first call resolution for a seamless customer journey and improved customer satisfaction.

Agent AI acts as a digital coach, empowering your agents with an instant view of interaction history and next best actions, enabling you to raise your performance targets and build loyalty. 

Intuitive Search and Bots-guided Discovery

Knowledge Delivery Dashboard

Recent and Favorite Content

Proactive Dialogue Prompts

Interactive Guides

Interactive Guides

Adaptive FAQs

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Expedited speed to proficiency Improve CSAT Scores

Lower handle times Reduce the Cost of Care

Job empowerment Increase Employee Retention

Why Support Predict
Agent AI

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Agent AI call-flow guidance reduces handle time, improves FCR, and preempts follow up calls

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Agents reach proficiency faster

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Enhances agent satisfaction

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