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Our client, a prominent multi-billion dollar financial services company, faced a critical need to establish a multilingual sales force, with a specific emphasis on the burgeoning German market.
With a primary focus on mid-market to enterprise-level merchants, the client lacked support for smaller businesses looking to set up accounts and implement payment products on their ecommerce sites. By collaborating with an outsourcing partner, they were looking to cost-effectively facilitate the acquisition and onboarding of SMB merchants, and efficiently upsell products, in turn unlocking incremental revenue streams.
Our team helped the client implement a strategic approach to sourcing and training a versatile outsourced sales team, resulting in a low Cost-per-hire (CPH) ratio.
Over the course of six years, our partnership has experienced remarkable growth, evolving from two small teams to an operation of over 100 agents. Our dedicated professionals play a pivotal role in supporting various functions within the client’s operations, encompassing onboarding, upselling, new acquisitions, and integrations, across more than 10 markets.
Operating in both inbound and outbound capacities, our reach currently extends beyond SMBs to encompass Tier 1 Enterprise companies, marking a significant expansion in our market presence and influence. Harnessing the power of data-driven insights and customer feedback, we have gained an invaluable understanding of market variations and sales trends, and achieved consistent geographic and product expansion year after year.
