Industry

Banking & Financial Services

The Challenge:

Managing Financial Risk & Compliance

A global retail bank was facing mounting financial risk due to an unresolved backlog of fraud cases. This backlog created:

Operational inefficiencies
Heightened financial risk
Under resourced

With private equity stakeholders demanding increased efficiency and compliance, the bank needed a specialist partner to transform fraud case management.

Our Solution:

AI-Driven Fraud Prevention & Process Automation

We implemented a targeted risk management strategy, leveraging specialist fraud analysts, AI, and automation to accelerate case resolution:

Specialist Fraud Resourcing – Dedicated fraud teams rapidly processed outstanding cases, clearing the backlog.
AI & Automation Integration – Implemented smart fraud detection, accelerating case resolution and improving accuracy.
Operational Training & Knowledge Transfer – Upskilled in-house teams to prevent future backlogs and enhance compliance.

The Results:

Scalable Compliance & Risk Reduction

This transformation delivered measurable results, aligning with regulatory expectations and financial objectives:

Backlog clearance of fraud cases, safeguarding financial stability.
£2.4 million in annual savings, optimising risk management costs.
25% reduction in fraud-related operational expenses, increasing efficiency.
Enhanced fraud prevention capabilities, reducing future risk exposure.
Improved regulatory compliance, strengthening stakeholder confidence.

By turning risk management into a competitive advantage, we helped this financial firm increase revenue, reduce risk exposure, and drive long-term shareholder value.