Automation Helps Health Plans Improve Agent License Management and Reduce Reporting Time by 75%
Automation Helps Health Plans Improve Agent License Management and Reduce Reporting Time by 75%
Industry
During Annual Enrollment, health plans must constantly make staffing decisions connected to agent license distribution and state enrollment eligibility. The amount of reporting involved overwhelms manual license management and tracking processes.
Challenge
Health plan enrollment requires licensed agents and daily license status reports, creating multiple problems:
- Tracking and managing licenses can be highly manual, mundane, and repetitive
- Creating individual reports requires at least two hours of processing time each and significant extra manpower
- License tracking customizations vary across authorities, states, and business unit requirements
Solution
The solution combines RPA with skilled professionals and process enhancements to ensure timely delivery of daily reports and enable actionable decisions around state enrollment eligibility:
- A robotic process automation solution tracks and oversees agents’ healthcare licenses.
- Reporting includes more real-time and regular reporting mechanisms.
- Staff can focus on higher-value, critical customer-oriented work.
Results
The License Administration team benefits from a far more accurate and effective management process for agent licenses:
- 75% reduction in report processing time
- Increased report generation frequency with daily automated reports simplified review of overall license coverage and management of license distribution
- Enhanced agent coaching
