Explore Opportunities
Your trusted partner for unparalleled customer experience solutions!
The UK and Europe embody distinct social, economic, and cultural narratives. While this inherent diversity poses significant challenges to establishing a unified customer experience, it also presents considerable opportunities for companies to craft bespoke experiences that resonate both locally and globally.
ResultsCX is one of the largest Customer Experience Management (CXM) providers in the UK and Europe, with a workforce exceeding 6,000 people. Our robust onshore (UK&I), nearshore (Bulgaria), and offshore (South Africa, India, Philippines) capabilities enable us to support leading UK companies effectively. In the UK, our stellar clientele includes 8 of the top 10 banks, 6 of the top 10 general insurers, 2 of the top 5 energy companies, and 3 of the top 6 water companies.
Our digital-led approach drives measurable outcomes by expertly managing complex, high-volume customer interactions, ensuring excellence throughout the complaints journey, and transforming your customer experience.
#ResultsMatter
With the recent acquisition of Huntswood, the UK-based consulting and customer solutions company, we have significantly expanded our service capabilities for the BFSI and Energy and utilities sector. As a market leader in complaint management, remediation, and fraud resolution, Huntswood brings specialized capabilities and also extends our presence into South Africa, an increasingly sought-after offshoring destination for customer-centric work.
Compliant, scalable customer experience for rapid sustainable growth led by a team of financial services experts
We take a holistic approach to CXM, blending digital-first engagement with the human touch, to deliver outstanding omnichannel experiences – all while maintaining a steadfast focus on quality and compliance. Our right-shore global delivery model comprising onshore, nearshore, offshore, and work-from-home teams, optimizes costs and ensures the agility required to rapidly adapt to changing customer preferences.
2,000+ agents across four locations in the UK and Ireland
1,750+ agents across two locations in Bulgaria
2,200+ agents across two centers in South Africa
Impact customer retention, advocacy, and satisfaction with high quality, resolution-centered experiences
As a purpose-led company, we strive to measure our impact through an ESG lens. Our focus is on improving resource efficiency, advancing inclusivity, and accelerating transparency in our daily operations. By continually evaluating and refining our strategy, assessment tools, and training, we aim to grow sustainably while positively impacting our people, communities, and the planet.
Contribute to our highly motivated teams, make a difference in the lives of millions of customers.
Second Floor Berkeley Square House, Berkeley Square, London W1J 6BD
Huntswood
Abbey Gardens Abbey Street
Reading Berkshire RG1 3BA
Huntswood
Empire House 131 West Nile Street
Glasgow G1 2RX
