Explore Opportunities
From cyber threats to customer churn, insurance providers are under pressure to deliver smarter, safer, and more personalized experiences. Shifting regulations and digital demands are reshaping CX expectations—while competition from agile newcomers intensifies the race. To stay ahead, insurers must blend automation with empathy and compliance with innovation.
Our secure, compliant, and scalable CX solutions help insurers turn challenges into growth opportunities by blending omnichannel engagement with a human touch. Trained agents, empowered by AI, automation, and real-time insights, manage complex policies and resolve issues, fostering trust with every interaction and building lasting relationships. At the same time, our flexible workforce and engagement models help insurers stay agile, scale confidently, and foster long-term loyalty in a dynamic market.
Flexible resourcing at scale & pace
Advisory services and process re-engineering
Operational outsourcing
Digitization, transformation, revenue acceleration and cost take-out
Our tailored solutions span a wide range, from in-depth consulting engagements to long-term strategic partnerships, and everything in between. We work closely with you to understand your unique needs and challenges, crafting solutions that align with your goals and drive measurable results. Whether you’re looking for expert guidance or a collaborative, ongoing partnership, we tailor our approach to ensure your success every step of the way.
Customer acquisition & onboarding
Member servicing & policy administration
Claims management
With deep knowledge of the insurance landscape and a clear understanding of its nuances, we lead every interaction with empathy and care. Our holistic approach to Customer Experience Management (CXM) ensures seamless, adaptable experiences that meet the ever-changing demands of both customers and the market.
ResultsCX meets or exceeds all industry regulatory and security best-practice standards.
We combine deep industry experience with a people-first mindset to deliver flexible, high-performing CX solutions. Our strength lies in building long-term partnerships grounded in trust, speed, and consistent outcomes—at the right cost.
Longstanding client partnerships built on transparency, trust, and results.
Delivery from the US, Philippines, LATAM, and EMEA with customized partnership models.
Rapid problem-solving and best practices embedded into every workflow to drive consistent outcomes across cost, efficiency, quality, and satisfaction.
A team culture driven by empathy and accountability.
Voice (IB/OB), chat, email, back office, and digital support–across customer care, billing and collections, concierge service, fraud management, and more.
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
