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talk to us

Technology

Deliver seamless customer support during your biggest product moments

Talk to an expert

Don’t just launch—last.

Product launches are make-or-break moments—demand surges, expectations soar, and every customer interaction counts. In this high-stakes environment, your CX strategy needs to do more than keep up; it needs to lead. Whether it’s managing a sudden influx of inquiries, supporting rapid order volumes, or ensuring frictionless digital experiences, our outsourced CX solutions are built to scale with your launch. With agile teams, and performance-driven processes, we help you meet the moment—delivering the kind of service that turns first-time buyers into loyal brand advocates.

At ResultsCX, we help leading fast-growing technology organizations scale their customer support operations with agility and empathy—turning surge season into a seamless experience for both brands and customers.

Why leading tech organizations trust us during surge?

Speed-to- scale

Onboard hundreds of job-ready agents in under 30 days.

Omnichannel readiness

Engage customers where they shop with voice, chat, social, and messaging.

AI-powered efficiency

Leverage our AI-enabled workflows to drive faster issue resolution.

Insight-driven optimization

Identify friction points and improve outcomes on the fly with real-time analytics.

Trained brand ambassadors

Deliver empathetic support with our specialized CX associates.

Schedule a Free Surge Assessment

Markets we serve

ConsumerTech
As competition intensifies, use our digital-first CX solutions and analytics to acquire and retain customers as well as quickly pivot and scale operations - while meeting all KPI’s.
Enterprise Support
Our enterprise support services, right from customer onboarding to troubleshooting, advanced technical support, and digital solutions, ensure your customers make the most of their tech investments. Let us manage your support operations so you can focus on innovation and driving your competitive advantage.
Gaming
Leverage our expertise in player support, content moderation, and digital enablement to keep players engaged and loyal. Let us handle the complexity of player support, so you can focus on creating great games and driving your competitive edge.
FinTech
Personalized, next-gen customer experiences at the front-end coupled with seamless tech-driven operations at the backend are key to driving competitive advantage in the disruptive Fintech market. Lean into our powerful blend of digitally-led CX solutions and intelligent back-office services to delight your customers, while driving fast, secure, and reliable operations across the value chain.
HealthTech
Disruptive trends like telemedicine, remote healthcare, and personalized medicine demand next-gen CX. Tap into our enhanced digital offerings to provide effective remote patient monitoring and support.
EdTech
Don’t let competition and legacy sales strategies stand in your way. Our centralized, digital, and analytics-led sales and CX solutions help you widen your reach while reducing costs, so you can maintain your growth momentum.

#ResultsMatter

Streaming Media Giant
FinTech Giant
EdTech Company

Social experience management support, surge staffing, analytics, AI bot for agent learning, retention support

increase in annual revenues
$ 0 M
reduction in AHT
0 %
reduction in negative customer responses
0 %
reduction in labor costs
0 %
read full case study

Data-driven support across onboarding, upselling, acquisitions in 10+ markets

in additional revenue in the last four years
$ 0 M
answer rate on inbound support calls
0 %+
decision maker connect ratio in the EMEA market
0 %
win rate across German markets and 50% across all other markets
0 %
conversion on upsell opportunities
0 %
read full case study

Analytics-driven voice support

in additional revenues
$ 0 M
increase in field sales
0 %
ROI in the first 6 months
0 %
read full case study
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Built for technology brands

We understand the tech customer—early adopters, power users, and digital-first buyers who expect instant answers and zero friction. Whether you're supporting pre-orders, troubleshooting new features, or handling logistics, ResultsCX delivers the high-touch experience that builds loyalty and trust. Don’t let peak demand derail product launches.

Talk to a CX specialist

Awards & recognition

We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX

Everest-CX-2024

Discover new ideas, insights & solutions

Turn FTC’s Click-to-Cancel Rule into a CX Advantage

Blog

April 11, 2025

7 CX Trends Shaping the Technology Industry Growth

Blog

April 9, 2025

The Risks of Failing to Address a Surge in Demand: Protecting Your Brand’s Reputation

Blog

September 9, 2024

Transform Your Customer Experience, Act Now!

Let's talk
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