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As competition continues to intensify for telecom companies, shrinking margins, and the ever-rising cost of customer acquisition, have made customer retention more critical than ever. With customers expecting seamless, personalized interactions, delivering standout experiences has become a key differentiator. Yet, maintaining loyalty in a fast-paced, digitally driven market is a constant challenge.
At ResultsCX, we leverage a mix of digital pathways, agent expertise, AI, automation, and analytics to meet your customers where they are and offer them quick and accurate support. Efficient use of analytics helps pre-empt at-risk customers, supported by AI-driven agent assist and well trained team, we arrest churn, build lasting relationships, and unlock greater value for every customer.
With a growing roaster of top telecom and media clientele, we pride ourselves on delivering digital-led, omnichannel customer experience across the customer lifecycle. With the right mix of technology and skilled resources we have helped global telecom giants with customer acquisition, upsell-cross sell, retention and saves.
A long-time U.S. streaming entertainment client faced an economy-driven spike in service cancellation calls, putting revenues at risk.
Our digital-first approach focuses on improving customer convenience and personalization at every touch point. Meanwhile, our domain and client-specific agent training ensures seamless alignment with your brand. The two-pronged approach enables you to drive targeted process improvements, boost operational excellence, and nurture bottom line growth.
Customer life cycle support, across 5 sites in 2 geographies, with English and Spanish language capabilities
Customer life cycle support, across 6 sites in 3 geographies, with English and Spanish language capabilities
Customer care and high-volume support with analytics-driven visibility into trends and patterns
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
