ResultsCX Bulgaria

A skilled and diverse team to support modern CX strategies

A member of the EU, Bulgaria is emerging as a top sourcing location in Southeast Europe (SEE). Several favorable factors are driving this trend – including low operational costs and tax rates, a skilled talent pool supplemented by 60,000 graduates each year, and a highly developed, modern business and technology infrastructure.

ResultsCX offers two sites in Bulgaria – Sofia and Plovdiv. A diverse team of on-site and ResultsCX Home Office agents provides round-the-clock AI-Ops and omnichannel support to global Fast Growth Technology (FGT) clients. This includes customer service, sales, technical hotline, and back office. Our long-standing relationships with loyal and satisfied clients is a testament to our dedication to customer service excellence.

40+

Awards in nine years

16

Languages

1600

Production seats

02

CX centers

62560

Sq ft

PCI

DSS, GDPR compliant, IIP Silver Accreditation

5+

Industry verticals

10+

Global blue-chip clients

Check out career opportunities in Bulgaria

Contribute to our highly motivated teams, make a difference in the lives of millions of customers.

Our facilities

Sofia

Our predominantly women-led team delivers award-winning experiences to customers on behalf of blue-chip companies in Consumer Goods, Lifestyle & Leisure, E-commerce, Media & Entertainment, Telecoms, and Financial Services sectors.

Plovdiv

We leverage next-gen CX technology solutions, including chatbots, Workforce Management (WFM), IVR, chat, and social media management solutions to elevate the end-to-end customer journey. Our hybrid work model ensures seamless scalability and flexibility to meet our clients’ seasonal requirements.

What sets us apart

People-first approach

Our harmonious culture nurtures people development and ensures high retention, resulting in better key performance indicators (KPIs).

Training and cross skilling

Our cross-skilling and flex advocate models enable increased call-handling capabilities to support wide-ranging clients as well as rapid ramp up and ramp down.

Health

We provide comprehensive health insurance to our employees and their spouses and children, along with free psychological support through our employee assistance program.

Amenities & discounts

Among others, we provide access to offsite sports facilities and dance classes, free shuttle service to Sofia contact center, free gym access with onsite fitness instructors at Sofia contact center, and food vouchers and concessionary discount at our on-site cafeteria.