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The Challenge: Scaling Customer Operations & Reducing Costs A leading telecommunications provider sought to enhance customer experience, reduce operational costs, and accelerate agent productivity. With high call volumes and lengthy agent onboarding times, the company needed a scalable solution that could streamline service delivery, improve response accuracy, and reduce costs,
The Challenge: Managing Financial Risk & Compliance A global retail bank was facing mounting financial risk due to an unresolved backlog of fraud cases. This backlog created: Operational inefficiencies Heightened financial risk Under resourced With private equity stakeholders demanding increased efficiency and compliance, the bank needed a specialist partner to
The Challenge: Unlocking Operational Efficiencies A leading financial services firm with revenues of £3.5 billion was experiencing rising operational costs and inefficiencies in its customer operations. Despite investing in a new digital customer interface, legacy systems created bottlenecks, leading to: Extended call handling times, frustrating customers and increasing costs. Slow
The Challenge: Our client, a leading telecom and media powerhouse, faced several key challenges in an increasingly competitive and fast-moving market. To stay ahead, they needed to ensure their teams delivered exceptional customer experiences consistently while reducing costs. Additionally, as the company scaled rapidly, maintaining brand protection and vigilance across
The Challenge: Over the past five years, ResultsCX has proudly partnered with a leading telecom provider, playing a vital role in delivering customer support for its wireless programs. As part of our dedication to ongoing improvement, we zeroed in on two key goals: enhancing operational efficiency and taking the customer
The Challenge: Upon identifying issues leading to poor customer outcomes and regulatory scrutiny, our client, leading bank, realized a need for substantial improvements in their collections operations. Determined to better support their customers in financial distress, the bank reached out to ResultsCX to help transform their collections and recovery function.
The Challenge: Our client, a leading retail bank, found themselves grappling with a daunting backlog of complex fraud cases. The successful resolution of this backlog was essential not only for delivering positive customer outcomes but also for mitigating significant risks to the bank. These fraud cases were complex, requiring the
The Challenge: Our client is a renowned footwear manufacturer celebrated for its innovative casual footwear. Since 2018, ResultsCX has assisted the client in providing seamless customer support. Client’s distribution centers encountered logistical challenges, leading to delayed deliveries and order backlogs, in turn triggered a substantial increase in inbound customer contacts
The Challenge: Global businesses face the intricate challenge of serving customers across diverse cultural backgrounds and languages. Recruiting and retaining multilingual agents, aligned with brand values, and possessing domain expertise, can be costly. Our client, a renowned global leader in learning innovation, offers a powerful AI-driven platform catering to universities
The Challenge: Our client, a prominent tire manufacturer and automotive service center, boasted a vast network of over 2,000 retail locations across the US. Each year, they field a staggering 36 million calls from customers seeking assistance and information. For this tire manufacturer, the key to success lies in setting
