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The diverse needs of Medicare Advantage members extend far beyond mere medical coverage. From identifying the right plans to managing complex health conditions, members require comprehensive support tailored to their unique situations. This is where we come in.
For more than two decades, we’ve assisted top-tier health plans strengthen relationships with their members, improving access to care and enhancing satisfaction, Star Ratings. By blending digital-first strategies with empathetic human outreach, our solutions personalize engagement, empowering MA members to navigate their healthcare journey with confidence and ease. Whether it’s accessing their supplemental benefits, coordinating appointments, or simply understanding their insurance benefits, our offerings ensure that every member receives tailored and proactive support, elevating their healthcare journey and boosting your Star Ratings.
Ratings achieved by 6 clients
increased their Star Ratings by 1 Star
reduction in costs
The rapid pace at which the Star Ratings methodology evolves poses a significant challenge, leaving little time for plans to keep pace. While addressing changes across every measure may be challenging, prioritizing member experience can have the greatest impact. As a trusted customer experience management (CXM) provider for numerous MA plans, we offer the expertise and resources needed to help you build trust with your member base and scale tailored engagement initiatives effectively.
Tap into our dedicated team of specialists committed to developing and implementing solutions and best practices aimed at driving Star Ratings success.
Combine automation and analytics with multilingual human support to initiate cost-effective outbound and inbound campaigns across channels.
Assist members year-round through data-driven multi-channel outreach, closing care gaps, and enhancing member engagement and satisfaction.
Utilize AI-driven recruitment, training, and knowledge bases to hire best-fit agents and empower them with timely and relevant data.
Our dedicated CMS Taskforce is specialized in meeting the stringent demands and standards of Star Ratings. With a focus on understanding the nuances of Star measures and continually enhancing expertise, the taskforce helps clients excel in all rating metrics by employing a proactive approach.
Conduct agent performance analysis and provide comprehensive and advanced training, support, and incentives to agents
Offer personalized, data-driven, multilingual member support
Provide recommendations for best practices and process improvements
Ensure proactive monitoring and mitigate technical issues
