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Case Study

Digital CX Transformation Saves Financial Services Client $1 Million Annually

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Case Study - Topics - Radio Filter

Home warranty provider drives 23% faster resolutions and 50% conversions with seamless sales and service support

Case Study

April 30, 2025

US-based Entertainment Enterprise Lowers the Cost of Support and Improves Agent Performance by Implementing a Uniquely Creative Staffing Model

Case Study

March 7, 2025

Agile Workforce Strategies Propel Footwear Giant, Erasing Order Backlogs and Slashing $1.4 Million in Costs Annually

Case Study

June 10, 2024

Guiding CX Transformation: Crafting Technology Roadmap for Global Tire Manufacturer’s US Retail Network

Case Study

June 5, 2024

Leading Shoe Brand Tackles Customer Backlog, Ensures Peak Season Readiness, and Scales CX Operations to Support Growth

Case Study

May 31, 2024

Retail-Backoffice-Case-Study-Image

Leading Retailer Saves $3+ Million Annually with Expert Back Office Order Verification Team

Operational Excellence

Case Study

September 29, 2023

AI-Enabled-Training-Drives

AI Enabled Training Drives 16% Retail Sales Growth for Home Delivery Food Retailer During Call Volume Surge

Conversational AI

Case Study

March 15, 2023

Gaming-Retailer-Boosts-NPS

Gaming Retailer Boosts NPS by 30% and CSAT by 17% During Holiday Rush with Conversational AI and Analytics

Conversational AI

Case Study

March 15, 2023

Retail-Giant-Reimagines-Agent-Training

Retail Giant Reimagines Agent Training, Accelerates KPI Achievement by 67%

Operational Excellence

Case Study

March 15, 2023

Leading-Retailer-Leans-into-Customer

Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%

Customer Journey Mapping

Case Study

March 15, 2023

Retailer-Expands-Support-Channels-and-Availability-Increasing-Online-Sales-by-36%

Retailer Expands Support Channels and Availability, Increasing Online Sales by 36%

Omnichannel

Case Study

May 4, 2023

Global-Fitness-Retailer-Adds-Language-and-Channel-Capacity-Achieving-50%-Monthly-Customer-Retention

Global Fitness Retailer Adds Language and Channel Capacity, Achieving 50% Monthly Customer Retention

Multilingual

Case Study

May 4, 2023

Travel-Conglomerate-Used-Analytics-to-Improve-Self-Service-Reducing-Customer-Contact-Volume-by-30%

Travel Conglomerate Used Analytics to Improve Self-Service, Reducing Customer Contact Volume by 30%

Omnichannel

Case Study

May 4, 2023

Low-cost-Airline-Uses-Analytics-to-Improve-CSAT-by-18%

Low-cost Airline Uses Analytics to Improve CSAT by 18%

Multilingual

Case Study

May 4, 2023

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