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Intelligent Document Processing

What is Intelligent Document Processing?

Intelligent Document Processing (IDP) is a technology used to automate the extraction, classification, and processing of data from documents. IDP utilizes AI and machine learning to enhance and automate document processing. IDP also leverages Natural Language Processing (NLP) and advanced analytics to facilitate the effective handling of structured, semi-structured, and unstructured data.

Traditionally, document management systems were vulnerable to greater inefficiencies, manual errors, and additional security issues. Machine learning and AI combat these issues through the automation of complex tasks, enhanced accuracy, and real-time processing of documents. 

This method of document processing provides a much greater capacity to scale the volume of document processing for a company and has solidified itself as a crucial tool for modern business.

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The Core Elements of Intelligent Document Processing

IDP is composed of several key elements which serve to ensure data accuracy, validation, storage, and implementation into existing workflows. They are:

Data Capture

Data capture leverages advanced techniques such as Optical Mark Recognition (OMR), Optical Character Recognition (OCR), and Intelligent Character Recognition (ICR). This facilitates the extraction of text and data from marked, printed, and handwritten documents. Further methods are taken for image preprocessing, such as skew correction and noise reduction.

Data Verification and Validation

Data verification and validation techniques are used to ensure the accuracy and integrity of recorded data. Validation methods are automated to reference data against pre-established rules and relevant databases. AI is coded to identify data inconsistencies and make automated corrections to ensure data quality.

Data Storage and Integration

Documents are categorized and indexed for ease of reference and integrations with relevant systems such as CRMs and ERP platforms. Rigid security measures are implemented, using encryption and access controls to safeguard sensitive information. Cloud storage solutions are typically used to facilitate additional scalability and easy access.

The Benefits of Intelligent Document Processing

IDP provides a wealth of benefits which aid in increasing overall efficiency, accuracy, and productivity. For example:

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  • Enhanced Accuracy: IDP utilizes machine learning and AI to ensure accurate data extraction and validation. It also significantly reduces common errors in document processing. Greater accuracy increases the quality of data, which subsequently improves reporting, analytics, and decision making.
  • Cost Savings: The automation of document processing decreases labour costs required for manual data entry and validation. This also means a decrease in the costs associated with human error. The increased efficiencies and streamlining of document processing can provide extensive overall cost savings, helping to achieve an increased ROI.
  • Increased Efficiency and Productivity: The automated extraction, classification, and processing of data through IDP significantly reduces the time and effort required when measured against traditional document processing. This enables employees to focus on tasks that necessitate critical thinking, improving productivity levels. The streamlining of processing times allows for faster and more informed decision making.
  • Greater Data Security and Compliance: IDP systems include strong security measures such as encryption, access controls, and audit trails in order to safeguard sensitive data. Automating verification and validation procedures greatly reduces the risk of non-compliance by ensuring all data complies with industry standards and regulations. This allows companies to avoid non-compliance penalties while protecting their reputation.
  • Data Integration: Intelligent Document Processing software integrates with a range of common business systems such as CRM and ERP platforms. This provides a unified view of data, enabling operational collaboration and informed decision-making.
  • Increased Scalability: IDP solutions are built for scalability, enabling companies to process extensive volumes of documents without requiring a notable increase in resources.
  • Enhanced Customer Service: IDP enhances customer service quality by processing customer requests and transactions with greater speed and accuracy than traditional methods. IDP automations can significantly decrease waiting times while also ensuring customer interactions are seamless and error-free. This can lead to increased customer satisfaction, loyalty, and brand reputation.
  • Improved Decision-Making: Through greater data accuracy and faster extraction, IDP enables a company to make more informed decisions. Leveraging IDP to take a data driven approach increases the efficacy of strategic planning, while making it easier to implement strategic adjustments using real-time insights.
  • Environmental Footprint: As a practice, IDP requires the digitization of documents for processing. This can greatly reduce the volume of paper a company consumes, therefore reducing its environmental footprint.

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