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As businesses increasingly embrace a distributed work environment, the ability to provide world-class, industry-leading customer experiences – both from in-office and at-home environments – is crucial to success.
ResultsCX Home Office creates a secure and productive work-from-home environment, breaking down geographic barriers and enabling agents to deliver high quality CX from the comfort of their homes. It is governed by the same stringent security and regulatory measures followed in our contact centers as well as our CX360 operating model – from data security measures and compliance to talent acquisition, virtual training, and employee engagement.
Contribute to our highly motivated teams, make a difference in the lives of millions of customers.
PCI-DSS and HIPAA compliant
HITRUST certified
Strict user control protocols
Strict user control protocols
Virtual PC configured as ‘dumb terminal’ - no client/customer data physical resident on agent endpoint at any time
PCI-DSS and HIPAA compliant
HITRUST certified
Strict user control protocols
Virtual PC configured as ‘dumb terminal’ - no client/customer data physical resident on agent endpoint at any time
PCI-DSS and HIPAA compliant
Our harmonious culture nurtures people development and ensures high retention, resulting in better key performance indicators (KPIs).
Expanded talent footprint and local hiring expertise
Virtual governance and RMS governance for consistent learning delivery across locations, accounts, and lines of business
Coach, trainer, and supervisor-led CX360 processes and gamification – with agents receiving continuous performance-to-goal insights that inspire and elevate the customer journey
Want to be a part of a world class team focused on making life easier for customers?
