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One of the most common challenges that businesses face when attempting to improve their customer experience is focusing on siloed operational improvements – like increasing CSAT, improving FCR, or lowering AHT – rather than business outcomes.
The other challenge is prioritizing digital CX investments for optimal ROI. As technology continues to progress relentlessly and consumer expectations grow, doing nothing is not an option. But knowing where to invest to create the greatest CX impact is not easy either. That’s where we come in.
For three decades, we have been helping global brands build genuine customer relationships that stand the test of time. Our unique collaborative approach to customer experience management (CXM) goes beyond delivering operational excellence – helping you identify, deploy, and manage digitally influenced customer journeys to maximize business impact.
We tap into our deep CX expertise across wide-ranging industries to blend people, process, and technology in ways that not only create an operational impact but also drive business outcomes in three critical areas.
On the one hand, we deliver operational improvements that matter.
Across awareness, consideration, acquisition, service, and loyalty
Top of peer group security ranking, HIPAA HITRUST Certification, PCI-DSS, FFIEC, SOC I, SOC II, GLBA
Seamless and contextual multi-geo support
Data-driven operations, multi-channel efficiencies, and cross-sell and upsell to grow customer lifetime value
Stellar seasonal ramp record, AI-enhanced onboarding, proven agent incentive structures, and prescriptive sales coaching
Core best practice operations across all aspects of customer support
Inbound/Outbound sales solutions tailored to customer situations to expand customer base
Consultative sales model and outbound programs to increase revenue
AI and data analytics to maximize renewals
Full support through entire customer lifecycle - Sales, Care, tech, BO and FO etc.
ResultsCX Home Office work-at-home operations available throughout the Americas, Europe and the Philippines where permitted by the client.
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
